Rock Springs 700 Southeast Inner Loop, Georgetown, TX 78626

"I volunteered intensive out patient therapy and my experience was amazing. I have good insurance so money wasn’t an issue. Jessica was the best therapist I could have gotten and I believe this place saved my life. You have to do the work and be open to help. Since I was at my breaking point. This was my only chance to change my life. It’s not the fanciest facility but fancy doesn’t equal better. If for any reason I find myself down again. This will be the place I go back to."

"I am unable to start my outpatient treatment for my suicidal thoughts and other mental illness because this facility is for the wealthy ONLY. I wish I had known my copay of 3k before starting treatment and this was told the day of, was to start treatment and they want 3k upfront. I was expecting to pay a copay but in payments. They don't want to help they want money!! Thank you for making me feel that money comes first before helping me heal. This is so not right."

"In 2019 I paid this hospital $200 dollars and my balance was zeroed out. In late 2023 I received a letter from a collections agency telling me I still owed that balance. I went the front lobby in early December and was advised that my balance was zeroed out. I was informed that it may be a physician balance and I was given a number to call. I called that number and never got a call back. I pulled the transaction histories from my email and sent them to the collections history and was told by the agency that my balance was zero. January 5th 2024 I received another letter from that same collections agency responding to my initial dispute of the debt. Letter was dated 1/2/24. Rock Springs gave this collection agency proof of a balance. I went to the front lobby today 1/6/24 and demanded to speak to someone to resolve the issue and the overly aggressive “supervisor” Mindy shouted me down and threatened to call police if I stuck around. She gave me a number to call compliance and the line went to a busy signal. All of this happened while an incoming patient was having a breakdown in the lobby. I am beyond aggravated with this hospital. When I was there, I was held against my will after I went there of my own volition and now, 5 years later, they continue to harass me for a balance they have told me twice doesn’t exist. I am in the process of filing complaints with various regulatory agencies. Do NOT deal with this hospital in any way. They seem to think nobody will side with patients but we will see how this turns out, won’t we?"

"Experience is over out-patient care. Would leave 0 stars if possible, thankfully I wasn't there but for a couple of hours. My Psychiatrist had spoken great things of this facility, and had encouraged me to try out-patient care. I was told it would be a 90min appointment for the original assessment, it was much shorter than that... but that isn't where my main problem lies. I arrived at the outpatient section of the facility to check in, where I was redirected to the main section instead. Apparently, they were going to do my assessment there. Once I was taken into the back, it felt more like an interrogation. The room they brought me into, was very poorly and dimly lit. It was a small square room, with what looked to be blue-ish walls and a small TV crammed in the top right corner of the wall. Two small barely cushioned chairs, and a circular wooden table. I did not feel as though I would be in good hands, and felt unsafe already. Instead I felt as though I was being judged the entire time, and wanted to leave as fast as possible. I got through all of the questions as best as I could, as quick as possible... and then I got hit with the staff member trying to admit me. It was on the paperwork that I was there for out-patient, and they seemed to insist on signing me in. When I stood my ground, they let me decide if I wanted to wait in that horrible little room or outside in the lobby. I have never demanded to get out of an appointment so fast in my life. I feel as though if they hadn't asked my preference there, I would've been held against my will. I will not be returning and will be finding healthcare elsewhere. If this is how out-patient assessments feel, I can't imagine how in-patient care must be. Please reconsider if you're thinking of coming here. To Rock Springs themselves, the team that would reach out for the reviews: Please do not bother trying to reach out, I'm not interested. Find your cash elsewhere."

"It’s been a handful of years since I was involuntarily admitted here, but it’s left a traumatic scar on my mental health so I’d like to warn anyone who is considering this facility for themselves or a loved one. It seems in my experience that this place doesn’t care about their patients with severe depression. They gave me a schedule with available activities and social groups during the day. However, as a Night Shift worker with chronic depression, it is hard to find motivation to get out of bed. No wake up calls available. I skipped almost every meal and anything that could help me get better and no one cared. I was only waken up for weekly scheduled visits with a therapist who talked about his grandson for most of our session. He wrote me a prescription and expected me to feel better, I guess, but I refused this medication since I don’t trust these people. I asked several times when I could leave but I couldn’t get approval even though all of my time was spent sleeping or in the common room eating a frozen sandwich and putting together the same jigsaw puzzle 50 times in a row. It seems to me the staff was only concerned about how much time they could keep me so I paid more? It was almost like prison. And the other reviews that say it is hard to get in touch with your outside friends and family is highly accurate. Most of the staff just doesn’t care. These are just some of my grievances. In conclusion please just do your research before sending anyone here. No one deserves what I had to go through."