Austin Regional Clinic: ARC South 1st
3828 South 1st Street, Austin, Texas 78704
About the Austin Regional Clinic: ARC South 1st
Austin Regional Clinic: ARC South 1st is a trusted healthcare institution located at 3828 South 1st Street in Austin, Texas. As a leading provider of medical services in the region, ARC South 1st offers a wide range of healthcare services, including primary care, specialty care, and urgent care. With a team of experienced doctors and healthcare professionals, patients can expect high-quality and compassionate care for all their medical needs. Whether you are in need of a routine check-up or treatment for a specific health condition, ARC South 1st is here to provide personalized and comprehensive care to help you achieve optimal health and wellness.
Photos of Austin Regional Clinic: ARC South 1st
3828 S 1st St, Austin, TX 78704, United States
Opening hours of Austin Regional Clinic: ARC South 1st
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Austin Regional Clinic: ARC South 1st
"I became sick this morning and was able to make a same-day appointment, via video chat with Dr. Hartman. He was approachable and friendly. He answered all of my questions, and I didn’t feel rushed at all. The check-in experience was easy, they call you 15 minutes prior to confirm some health updates. I was able to make my appointment online and there were many options available for same day. There were also options available for in person as well. Highly recommended, thank you!"
"My health care team lead by Megan Delaney have always made me feel heard since my first visit. I presented with an array of symptoms and she has helped me find possible causes for each ailment. She is cautious but also open minded when it comes to finding the right direction to pursue for my health concerns."
"ARC makes it easy to get quality healthcare. I like that I can book an appointment online at my convenience and see a doctor in a short time or even the same day after hours for urgent care. They always have a professional and courteous staff."
"my parent is waiting on important test results and it’s been way past the promised date. we’ve been calling for days. spending hours on the phone and they aren’t answering or updating the chart. this is not the care you want for your loved ones i recommend avoiding this place."
"I do not recommend this place at all. Some of their staff can be rude and treat patient confusion about their processes with hostility (although my actual provider was kind and warm). Online booking is unclear and confusing to navigate in terms of selecting appointment types. Insurance verification process is unnecessarily complicated and time consuming and requires you either do it 3 days in advance or call a number while you’re there and wait on hold. I don’t understand why they’re unable to just do it in 15 minutes at the front desk like every other place I’ve ever been to. And good luck if you need to call them for anything - you will wait on hold for as long as 30 minutes, and then you will likely get transferred around between departments. For a physical, you’re greeted with having to sign a document warning not to talk about any ongoing concerns or they will bill your insurance… which is discouraging people from seeking care. When discussing these concerns about their practice with my provider, I was also told in passing that they don’t do routine mental health screening as part of a physical, which is out of alignment with best practices. I was also directed to sign paperwork related to my vaccines stating I had received an information sheet about the vaccines before they actually gave me said info sheet and the nurse was irritable and responded “I can go get it for you if you want I usually give it after I do the vaccines” (What?!?) This place is a lot of what is wrong with U.S. healthcare, and it’s one of the largest providers in the area. It’s sad and infuriating. My partner goes to another location and has had very positive experiences, so I really hope it is just this one."
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