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Memorial Hermann Medical Group Central Pearland
3203 East Broadway Street, Pearland, Texas 77581
About the Memorial Hermann Medical Group Central Pearland
Memorial Hermann Medical Group Central Pearland is a premier healthcare institution located in Pearland, Texas. Our dedicated team of healthcare professionals provides comprehensive medical services to patients in the local community and beyond. With a focus on delivering high-quality and compassionate care, we offer a wide range of medical specialties and services to meet the diverse needs of our patients. Whether you are in need of primary care, specialty care, or preventive services, our experienced team is here to provide personalized and patient-centered care. Visit us at 3203 East Broadway Street to experience the exceptional care and expertise that Memorial Hermann Medical Group Central Pearland has to offer.
Photos of Memorial Hermann Medical Group Central Pearland
3203 E Broadway St, Pearland, TX 77581, United States
Opening hours of Memorial Hermann Medical Group Central Pearland
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Memorial Hermann Medical Group Central Pearland
"Totally unhelpful staff and I was pretty unimpressed with Dr Bates as well. I recently had my physical done and then found out that I needed a simple form signed off on for my insurance my husband needs to bring it back into work with him. After two full business days it still has not been signed, keep in mind that this is not a challenging form to fill out it is a very straightforward checklist of things that need to be done at a physical with a spot on the bottom to be signed and unfortunately the Great and powerful Dr Bates has not been able to find time to do it. On top of that there's no way to call the office to check and see if it's been done or remind them on any sort of regular basis to please prioritize this very simple request. You can't call the office directly meaning that you either have to download the app and message them on the portal in hopes that someone will get it call the call center and have them message the staff for you or send them a text hoping for a response. I did manage to speak to them several times between dropping the form off and finally racing over there in the pouring rain with my toddler this evening right before they closed hoping to be leaving with the form in my hand. After being told yesterday that she would get to it today and it shouldn't be a problem since she did mostly administrative work on Thursdays I was very let down to hear that Thursdays are also the day that she likes to leave early around noon and did not get around to it. I think it's very sad that the medical field has become a business and not a service provided to people. This has all been extremely stressful over something as silly as a simple signature being needed, and unnecessarily so. I will be trying to find a different office because generally speaking memorial Hermann has never really been my favorite to begin with, I just thought it would be convenient to have a doctor so close to my own home however I would rather drive further to find a more competent office and a doctor who is able to management time well enough to sign her name on a paper on her way out of the office."
"Disappointing Experience at Memorial Hospital System I recently had an unfortunate experience with Memorial Hospital System that left me feeling frustrated and dissatisfied. The primary issue I encountered was with the unfriendly staff, who seemed to be burdened by strict rules and policies that hindered the process of setting up an emergency appointment. Additionally, the management at the hospital proved to be extremely unfriendly, to the point where they delegated all problem-solving responsibilities to the front desk staff. This approach further contributed to the overall negative atmosphere. Communication with Memorial Hospital System was also challenging, as it was nearly impossible to speak with anyone over the phone. Moreover, when I did manage to get through, I felt rushed and like I was being hurried off the call. This lack of personalized attention only added to my frustration. However, amidst these negative experiences, I must highlight the positive aspect: Dr. Jeffries. I had a great experience with her and truly appreciate her professionalism and care. Overall, my encounter with Memorial Hospital System was marred by unfriendly staff, impractical policies, and limited communication options. I hope that the hospital management takes these concerns seriously and works towards improving their services, as everyone deserves a more compassionate and efficient healthcare experience. After reading almost all 1 star reviews, I am not surprised. I Pray that Doctor Jeffries finds a new home. She’s the best!"
"I had the worst experience with an LVN named Merary. She was rude, arrogant, and unfriendly. I preferred to have my temperature checked axillary but she doesn’t want to. All she need to to was to change the setting from the machine. She didn’t even explain to me what to do next at the end of the doctor’s treatment on how to deal with my anxiety. She doesn’t have TLC to patients."
"I thought my experience would seem rare, but other comments show that same VERY RUDE people continue to work there. I've never been treated as rude as their front desk... EVER. As you can see, there are 18 one star reviews (out of 19 who left comments), and most have to do with the staff, not the doctors. Memorial, time to drain the swamp."
"I've had misgivings about this clinic a few times now, but today takes the cake and has driven me to finally leave a review. For starters- when we first tried to come to the clinic a few years ago, we were told we needed to have a consultation with the doctor to become patients. Mind you, this was basically a meet and greet that was charged to our insurance- simply a 'well visit' despite having had physicals elsewhere that year. Fine. We put up with it because I wanted a consistent doctor for our family. So it only figures that the doctor in question, Erin Kennedy, left the practice in a matter of weeks afterward. I find it implausible that no one knew she was leaving at the time of our SEPARATELY BILLED PER PERSON APPOINTMENTS simply to be taken on as patients and then be dumped on whoever had availability when we actually needed health care for illness. Again, whatever. We dealt with it. We haven't had to visit very often so I also put up with the less than friendly phone and front desk staff. HOWEVER. Today, I took one of my children up for a routine vaccination that was scheduled well in advance- and despite talking to the scheduling person twice, no one bothered to tell us that she would require a physical before the vaccination could be administered. They clearly did not book the appointment correctly if that's their office policy- and in that case, the mistake is on their staff. We showed up for the appointment, and after waiting in the waiting room for 5 minutes, were told by the nurse we'd need to come back in two hours because my child would have to have a physical in order to receive the immunization, and the doctor (Nguyen) didn't have time to do it at our scheduled appointment time. No apology. No "I'm sorry, we really messed up, and apologize for the inconvenience." Just, "you need to come back." Well, sorry MH. My time is every bit as important as yours and you know what else is as well? My healthcare dollars you can kiss goodbye. This reeks of double billing to simply try and make extra money. I can go to a pharmacy or any other walk in clinic and have the same vaccine administered elsewhere, which is exactly what we ended up doing. I will not be returning to this clinic, nor will anyone else in my family. I will sing it from the roof top to anyone I know to avoid this clinic at all costs. What a complete and total money grubbing sham. If you make a mistake- own it. And deal with it. That's on you and your staff- whoever made the mistake. Shame on your Memorial Hermann. You just lost an entire family of clients. Hope it was worth it. The CVS Clinic right down the street was extremely accommodating and able to do the immunization as soon as we walked in the door. So for anyone needing something simple, I would suggest you take your business there and avoid MH like the proverbial plague. Lastly, MH Customer Service, save us both time and don't bother asking me to contact you to tell you more. You have all of the information you need to know in this review as does anyone else who comes across it."
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