Northwest Pediatric Clinic 4560 Farm to Market 1960 Road West, Houston, TX 77069

"I was a patient at this clinic years ago when Dr. Desai ran the clinic. Now the clinical staff in this office are horrible! They give you the run around all the time and extremely lazy! I have had 3 different incidents with my daughters nurses and them not giving proper treatment. On top of poor service the office is very unkept. The patient rooms have smudge coming up the walls and the equipment is old and outdated. This clinic also does everything on paper (no my chart). I wish they would shut it down! I would rate O STARS IF I COULD!"

"Ever since Ms Martin left the practice, she took all the small amount of office help who were actually capable to perform day to day tasks. All the staff that's left are the unprofessional ones, the ones that lack knowledge and people skills not to mention follow-up and follow- through. This clinic now deserves a ZERO star review. Maria dropped my son as patient thinking it would affect us. It didn't! It gave opportunity to find a better provider! They need to take a closer look at the way they're operating this clinic, losing patients left and right."

"Nothing but inconsiderate rude uncaring staff full of wetbacks they do not care about the patients at all they should just close down they had me and my sick baby waiting for an hour while they stand outside and yap just talk nonstop while im waiting my appt was for 9 they had me waiting past 10 i got up and left i dont recommend this place they cant even understand or speak english.They refused to even see my baby or give her any meds for her sickness and yeast infection and they refused to do her 6 months checkup. They refused to help my poor baby girl I had to get her a new dr and she put her on a breathing machine which is what she needed from the start and she also gave her antibiotics for her pneumonia these drs at this office gave her nothing for her pneumonia or infections or her trouble breathing."

"***All good reviews are for Dr. BRITTANY MARTIN OR DR. TREVINO WHO ARE BOTH NO LONGER HERE, BOTH LEFT***** This office used to be amazing. Front office staff is unkind and rush you now. My son has been going for 16 years and used to see Dr Brittany martin. Now that Brittany is gone, the staff has gone completely downhill. I have a 1 year old now as well which the doctor prescribed an antibiotic that has made my child break out into hives and to get my child seen due to the med the staff gave my son, I am charged 60 per visit... they can't even determine what is wrong with him yet 60 per visit still. The office manager MARIA is of no assistance. She just repeats herself, stating that I'm talking over her, and the 60 fee is what will be charged ANY time he needs to be seen other than his scheduled yearly, etc, check ups. When Dr. Brittany martin was at this location, my oldest always had a continuing care check-up due to him being a baby and being prescribed meds he had not yet taken. Now that Brittany is gone, NO CONTINUING CARE FOR NEW BABIES at this location. Again, office manager MARIA, stated they no longer check on babies. So they prescribe meds to new babies and do not check on them and when something happens to them they are charged 60 per visit to get them back to health when the issue was not the parents fault. I requested Dr desai call back since she is the head doctor and was told "ok" then after questioning if Dr desai would call back same day, was told she is out the rest of the day. Staff currently is a joke and I see why Brittany left. I'm uncomfortable with the current care my child is receiving. Until Dr desai calls me, this review will remain. Proper care for new babies is not being handled correctly. Again, THEY NO LONGER FOLLOW UP ON A NEWBORNS HEALTH WHEN PRESCRIBING DRUGS. THEY CHARGE WHEN A CHILD HAS A REACTION AND NEEDS TO BE SEEN. MARIA IS OF NO ASSISTANCE and she is the OFFICE MANAGER. I am saddened considering I've been going for 17 years. Everything has gone downhill at this location. To add to the ordeal, instead of Dr desai calling me back which was promised by Maria, I received a letter in the mail stating my son can no longer attend the facility due to interaction with Maria, which was the plan after my child being severely sick for nearly a month due to lack of care. AVOID AT ALL COST!!!!! Desai is constantly losing staff and doctors at this location."

"I have been going to this clinic for 18 yrs… my kids grew up going here. Now my younger children go here. The doctors and NP are great. I’ve always been able to get an appointment right away when it’s an emergency and the staff is great helping us. I wouldn’t go anywhere else."