Memorial Hermann Medical Group Fairfield 27700 Northwest Freeway, Cypress, TX 77433

"This place does not care about pain management. I fell, cracked my head open on the edge of a brick, they stapled my head…and offered me 3 over the counter Tylenol. They do not care."

"Charged $804.50 for one abdomen x-ray. I would recommend going elsewhere for x-rays. Other places have charged much less (like in the $200 range)."

"I’m writing this review to express my concerns with my interactions with Dr. M Graham. I picked this doctor because I am black and I wanted to receive help from a doctor that looked like me. But mins after interacting with her, I started to regret picking a doctor solely off of color due to the cold and annoyed responses I received from Dr. M Graham the entire time. Mind you, I’ve done this before in other cities and the black doctors have been AMAZING. But the difference with all the other black doctors I went too, they had conversation with me and showed their passion for their job as well as their passion to make sure I’m well. I’m a Program Manager at a health insurance company and my team job is to educate patients about their benefits so they know the importance of following up with their Family Medicine doctor/ Internal Medicine doctor / Primary Care doctor to prevent them from readmitting to the hospital. But when a doctor is cold and makes you feel like you’re getting on their nerves, I can see why to this day patients aren’t comfortable speaking up for themselves. Doctors and Providers have to do better with creating environments where questions are welcomed because the patient should be invested in their care because that patient is the only one responsible for ensuring they take all the action items needed! I personally did ask all my follow up questions because I know I am in charge of my health and following whatever I need to do for myself. But I did take a few notes to make sure I was able to share with the office manager the interaction I had with this woman as a new patient. I’m leaving two stars solely because the scheduling team was nice and the front desk staff at the Fairfield location was nice and did recommend I see Dr. N Brown the next visit. But do not book with her if ask questions and would like to be sure of the information you received. Do not book an appointment with her if you expect your doctor to be friendly while you interact with them. Do not book with her if you expect to actually feel like the doctor kind of care about the concerns you bring. Do not book with her if you’re not okay with someone slapping their hands on the countertop due to your follow up question about your medication. It’s sad to say this because all these things in the last paragraph a patient should feel comfortable doing. But I was told that is just her personality so it seems like patients have complained and but it is what it is with her. This is the service you will be paying."

"She incredible doctor i’ve ever had! She has good connection, i feel very comfortable discussing my issue and concerns. She very pleasant and good manners. It so sad she leaving memorial group. I wish you good luck and blessing. You are awesome doctor. Very professional its been a privilege being your patient."

"Memorial Hermann Medical Group Fairfield does not have enough Dr.s' on staff. In the last 3 years there has not been 1 time that anyone in my family has seen Dr Kim. Although we were assigned to her after Dr. Moscosco retired. We are told when we call for sick appts. that she is not available. We always ask to see anyone available in the office. We have mostly been seen by a nurse practitioner. We usually need to wait about 2 days after we call to see anyone even when we are sick. However I called today October 26th, for a sick appt. The scheduler told me no one is available to see me until Nov. 2nd. 2023. That would be 8 days from now. I said I can't wait I am sick and will see anyone in the office and she held firm that no one could see me. This is unacceptable. We always get sent to urgent care and have to pay more than our normal copay. We also have not built a relationship with Dr Kim, because we have never seen her. I suggest to find another group. They do not staff enough Dr.'s for the patients they accept."