Walnut Springs Family Health - LaVernia

"Unfortunate that a professional medical facility can only rate one star. Dennis the PA is good and I would have liked to continue seeing him. However, it is not worth it when you have to deal with his incompetent office staff. I called to schedule an appointment for my husband and the receptionist was extremely rude and unprofessional bc I was not sure if I had an HMO or PPO. We just changed health plans. Yet, she already had my insurance info from a wellness check up I had the month prior. When I asked her to look up my information, she hung up on me. I called back and spoke to someone else and she apologized for her co worker being rude and unprofessional. I proceded to give her all of my husband's information and she told me that Monica, the office manager would have to call me back to schedule the appt. That was 5 business days ago. My husband has already seen a doctor and had lab work done and a scheduled diagnostic test with another physician. I would avoid this place at all cost."

"YOU ACTUALLY GET TO SEE A DOCTOR! I moved from San Antonio and let me tell you, I saw my actual doctor only 3 times in 8 years!!! Here is been every single time! The whole family started going to the office here in La Vernia a few months ago....and what a doozy of a few months it's been! Out of 7 of us, someone has had something wrong often! We are so thankful for them and don't know if my parents would've survived Covid without them. They always answer my questions, without making me feel stupid. They get us in as soon as possible if needed, which is normally the same day or at least next."

"The Dr Kruger is a very nice doctor and thorough. Problem lies within the referral system. It has been two months since my husband seen Dr Kruger and I have called the three clinics he was to be referred to, none of them received any new patient referral. I have talked with the office staff several times regarding this issue and I get told repeatedly it will be looked into, I NEVER hear back from them. I am terribly disappointed with the office staff. Problem has been resolved."

"I've had nothing but good experiences at Walnut Springs. With my previous doctor, I had to follow up all the time for referrals. This office processed my referral almost immediately. On top of that, the staff has always been super nice and accomodating. I've seen Dr. Bilir and the dermatologist & both have been professional, competent and answered all questions I had re: my care. There has been a bit of a wait at times, but things are crazy with COVID & they have to take add'l measures to keep everyone safe. So, I'm okay with that. Just my two cents. I'd recommend. :)"

"I had an 11:40 appointment. They called me and asked if I could come at 10:20 because Mr. Krueger wanted to leave early today. I dropped everything and hustled over and was there at 10:20. I got to see Mr. Krueger at 11:35 - almost the original appointment time. I complained and he said he had no idea they did this (I believe him) and said he'd take care of it. When I left, I asked up front why they did that considering that I had to wait until the appointed time anyway. The receptionist got really huffy and told me they only called because of a cancellation and wanted to help me out.That's not true. If the receptionist had been professional, I wouldn't be writing this review. Now I have to find a new doctor."