AFC Urgent Care Cypress

"easy to schedule Parking right on front Wait time is very short Front desk personnel is super nice ESPECIALLY JB( I hope I got the name right) I have to say that he was the highlight of our visit, so attentive and kind, he was very accommodating with my children and family, he was so nice to my very nervous 6 years old when doing X-Rays. He checked on us making sure we were ok, absolutely exceptional! The doctor was quick, some may think he was rushing, I felt like he was to the point which it worked for me , I had a very busy toddler with me and so I appreciated him working fast. The nurse was serious also to the point, I thought maybe she was very busy and that was why until she came to discharge us, my (very talkative 6years old) kept asking stuff , she was nervous about how she was going to wrap her fingers and the nurse got after her telling her to be quiet in a pretty rude manner while I was already telling her to let the nurse work, it took me off guard so I also told my child to be quiet but the more I think about it the more I feel like that was wrong, you can not be rude and get after someone else’s child especially when you’re the one that is supposed to help them, maybe is her personality but in the medical field bedside manner are a must. Anyway, I didn’t say anything about it and still said thank you because of JB, if I ever need to go to an urgent care is very likely I’ll go there because of him. This review isn’t to talk down on anyone, the visit was very quick but I had to be honest."

"Only 4 stars because I checked in through Solv and couldn’t understand why I was waiting so long. Finally called and asked why it was taking so long and was advised that I wasn’t checked in and that I was supposed to come inside. Other than that, staff was great from the desk to the back with interactions with medical assistants and doctor. I love the Cypress location. Traveled 40 minutes when I had one 5 minutes from my home."

"Front desk people are nice ! Highly disappointed in the fact that I was sent to a room with just a cot like I’m in jail or something no sheets or not even the paper over the bed and it’s freezing in there .. Katherine tone and delivery to employees is nasty , someone said that’s her “personality” which means they’ve unfortunately had to accept it … I have been throwing up and barely eating in a week I didn’t even get an iv for fluids just 2 pills and told to drink Gatorade .. I could’ve googled that .. and as I’m typing I’m still in great pain. I hear the one on greenhouse rd is better but Katherine needs to check that attitude .ultimately wasted 2 hrs of my time"

"This urgent care was the best from front desk registration/check in, the medical assistant and the physician. Came in for my daughter and they were quick and efficient, all very friendly. The MA was so good with my daughter, making her feel safe and comfortable while running the nasal and throat swabs on her. I’d drive from Katy to visit this urgent care for any of our needs."

"Everyone we encountered was so kind and helpful. I was able to make an appointment online for 30 minutes after I clicked submit. When we got there, both ladies at the front desk greeted us and were very pleasant to speak to. The nurse who took our vitals and the doctor who came in shortly after were both efficient, kind and thorough. We spent no more than 40 minutes in the office from start to finish. (We had to get both of our kids tested for flu, so we expected to have to wait just a little.) The office was also very clean! Hopefully we don’t need to go back to an urgent care anytime soon, but if so, we’d definitely go back there!"