North Hills Family Medicine
18818 Meisner Drive, San Antonio, Texas 78258
About the North Hills Family Medicine
North Hills Family Medicine is a trusted healthcare institution located at 18818 Meisner Drive in San Antonio, Texas. Our dedicated team of healthcare professionals is committed to providing comprehensive and compassionate medical care for individuals and families of all ages. From routine check-ups to managing chronic conditions, we strive to promote the health and well-being of our patients. With a focus on preventive care and patient education, North Hills Family Medicine is your partner in achieving optimal health. Visit us today and experience the personalized care and attention that sets us apart.
Photos of North Hills Family Medicine
18818 Meisner Dr, San Antonio, TX 78258, United States
Opening hours of North Hills Family Medicine
Monday:
12:45 - 16:00
Tuesday:
12:45 - 16:00
Wednesday:
12:45 - 16:00
Thursday:
12:45 - 16:00
Friday:
12:45 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of North Hills Family Medicine
"The doctors are great, however the staff isn't. I never get a call or email response. They are nice when they answer the phone but when a nurse has to call you or email you back all I get is crickets. I only gave a 1 start so that I could post this, but in reality no star is giving in my book."
"I'm very disappointed with the experience. I love my provider Dr. Stephanie Benton but have had a terrible experience setting appointments and seeing providers that cover Dr. Benton. I have had multiple incidences where I sit in phone queue for 30 minutes plus only to be hung up on. I most recently signed up for a virtual appointment and paid for it ahead of time in portal but to only be stood up with no explanation. Again, I've enjoyed my relationship with Dr. Benton and am sorry she is associated with terrible service."
"Had appt this morning at 7:45 for a follow up with bloodwork. Received a text as well as a personal call they will need to reschedule me since my provider was sick today. Thankyou for the proactive communication before I drove over, and then I received a call within ten minutes rescheduling my appointment to a different day. I see a lot of reviews saying poor service, long wait times etc. But I have been a patient over 20 years with this same practice even as it rebranded, and I try to empathize with the Office management staff AND Providers. In recent years there are WAY more patients with medical needs then providers available. The front office staff cannot control if a provider gets sick (Humans not robots, illness happens to Providers too), so they must scramble with their current massive workload to rebook a ton of appts quickly while servicing all patients who are seeing other providers concurrently. Was I disappointed I could not complete my appt., and have labs done today, yes. But, I am grateful the front office staff communicated, and were direct with expectations, and details. This IS a Monday, and an opportunity to show grace when things are not perfect. Thank you to this practice for all you do daily, because I am sure gratitude is rarely given as much as harsh criticism when ALL is not perfect. Sending good health, and light to all who may being having a cruddy Monday. Powering through the days until I can get answers during my next appointment."
"This office used to be good. The level of care and concern for my well being has gone down significantly. They have prescribed medication that made my issues worse and more to try and correct the resulting issues. Dr Earp is almost impossible to see and his PA that are the only ones you can get into don’t seep to know how to treat illness and conditions. To make matters worse, it is impossible to talk to a real person when you are having an issue. Instead you are directed to leave a message for your provider, which is rarely answered. I do not under stand how they are still in business. I am leaving this practice to find another with caring, competent staff. Avoid this office."
"I have been here for about 2 years now. PA Kyle is one of the most attentive physicians I have ever had. With the initial visit, he did not rush me at all, listened closely to my history (especially with asthma since my younger days) and educated me on why my current meds were not aiding me like they should. He got me on a path to where I was able to breathe again plus helped me handle some other things I was struggling with that previous physicians casually looked over. Forwarding to this week -- I have read negative comments about reception and services, but that has never been my experience. I called twice this week alone. One to make an appointment - which was answered by a Sylvia I believe, and she was professional, helpful, and straight to the point in a good way without being rude (which I personally appreciate because other places will have you on hold forever, whereas I was only on the phone for a few minutes). Btw, you're able to see your booked appointments in your portal... Second call was today to check on a prescription refill message that I made on Tuesday. Normal turn around time averages 2-3 days so I knew my chances were 50/50 with my message being seen in time. My case was one where I am going out of town and couldn't find a backup inhaler and desperately needed just one refill. So I called and asked the front desk about it. I did not get her name, but she understood my situation and urgency (again, I still knew I had a 50/50 chance). She transferred me over to the nurse who was able to read my message and I was able to explain as well, and she submitted my refill for me so I could get it asap. I have referred 2 other people to this facility - specifically PA Kyle - but neither of them ever mentioned anything about the staff being unprofessional. If anything, they said they finally felt heard."
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