Legent Orthopedic + Spine Hospital San Antonio

"After a complete hip replacement from Dr. Phelps, which was an amazing event and a complete success. I was attended to by the nurses and staff which were incredible. Zachary, the cook was an amazing man. Unfortunately the two star rating comes because of Dr. Winkel this person should not be allowed to practice in any facility , As his attention to patience does not exist. With total disregard to myself, and more so to my wife, and the fact that we had a lengthy drive back to our home approximately six hours. It was more important to him to eat his sandwich as compared to assisting us in leaving legent to get home in a timely manner. Wanting nothing more than just a verbal apology, I was told that he doesn’t do that, being humble is incredibly important to me. I think it’s fair to ask to be treated the same way i would treat someone else, as compared to being nothing more than a dollar bill in somebody’s pocket. To reiterate, the Hospital staff nurses were amazing. If you have to be attended to by Dr. Winkel, then I would suggest finding another facility."

"We were there for my husband's knee replacement and the staff was awesome. Everyone from the front desk to the nurses, the cafeteria crew to the lab personnel, were all professional and absolutely fantastic. They took excellent care of my husband and even made sure I had everything I needed."

"First time patient on Nov 7 for Lknee replacement. Admission staff were pleasant. Several attempts made for IV was uncomfortable. Had to ask repeatedly for assistance to walk after surgery, as was recommended. Equipment didn't work properly, i.e. compression boot. Told the CNA, only to be told "sometimes it has a mind if it's own" - after looking at me (and I her) for a long period of time, she asked if I wanted one that worked. I told her I did because it served an important purpose. She humored me by taking it off, walking out the door - then immediately back in with the same boot in the opposite hand. When checking out, I was given a walker, had to almost beg for a potty assist by justifying my request to the Physical Therapist, who wanted to know why I needed one (my walker would not fit into my home commode room). I was never offered a cane, which I did need. Thank goodness my neighbor loaned me hers. I didn't expect to have to justify getting proper rehab equipment. Have never had problems before getting more than one stick for an IV. Fully expected all the equipment on my recovery bed to work. Floor nurses were helpful and attentive. Room was clean- meals were good."

"I am what I personally describe as a "Repeat" customer. I was there for> My R Knee Replacement in 10/2020, And again early 01/2021 to repair a serious/severe fracture of my L Ankle(Tibia&Fibula) And again Sept/Oct 2022 for my L Shoulder Replacement, all done by the one Orthopedic Surgeon: Dr Christopher Phelps and next week 12/05/2023 I will return for my L Knee Replacement and to be blunt, there is no hesitation in going there as with each and every single surgery I had and will continue to have in my Orthopedic health there is no other Hospital I would entrust to care for me. This has been my opinion and I stand by my statement / review. Thank you also goes out to my Orthopedic Surgeon as well as the assorted staff that has always worked hard to ensure my pain control as well as my overall well being. Thank You so much as my upcoming L Knee Replacement quickly approaches !"

"Only reason I give 2 stars is because the pre-op nurses that I dealt with were good and the RT and PT were good. Nurses on the floor were rude and condescending. Mainly my night nurse. She had no empathy whatsoever. She didn't want to let my family in the room with me then blamed it on me. They treated me as if I was putting them out, when I did need assistance, didn't even come to the room to help me to the bathroom after having a revision of a TKR. I can go on. I've already notified them, and I can only hope they do something about this kind of bedside manor and professionalism. I know I'll never go back."