Pak Medical Group by InnovaCare Health | The Center of Excellence
1770 Texas 46, New Braunfels, Texas 78132
About the Pak Medical Group by InnovaCare Health | The Center of Excellence
Pak Medical Group by InnovaCare Health | The Center of Excellence is a leading healthcare institution located at 1770 State Highway 46 in New Braunfels, Texas. Specializing in providing top-notch medical care and services, this facility is known for its excellence in the field of healthcare. With a team of dedicated doctors and health professionals, Pak Medical Group is committed to ensuring the well-being of its patients. Whether you are in need of routine check-ups or specialized treatments, this institution offers comprehensive healthcare services to meet your needs. Visit Pak Medical Group by InnovaCare Health | The Center of Excellence for all your healthcare needs in New Braunfels, Texas.
Photos of Pak Medical Group by InnovaCare Health | The Center of Excellence
1770 TX-46 Ste 1201, New Braunfels, TX 78132, United States
Opening hours of Pak Medical Group by InnovaCare Health | The Center of Excellence
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Pak Medical Group by InnovaCare Health | The Center of Excellence
"We left this practice and despite jumping through hoops for the past 5 weeks now they will not release our healthcare records to our new physicians. This is proving not only frustrating, but costly, as we are having to repeat tests that insurance will not reimburse us for as the y have just paid for the same test. This is dangerous, particularly for an elderly diabetic family member. We are filing a complaint with the Texas Medical Board."
"New patient's to Pak Medical. Dr. Shackleford wonderful. Front desk Star, and Manager Lacy have quite a lot to be desired. Customer service is non existent, and you can see it comes from Lacy down. Told on the phone after waiting on on hold for over 45 minutes, that they were too busy to speak with me. As well, talking to Lacy, pulled someone else's chart up gives me incorrect information, then tries to retract saying both are same birthdate and procedures and were seen on the same day. So your giving me another persons information, and you didn't check the names?? Either way super rude and frustrating, these days I guess customer service is out the window. It's a shame we had high hopes for this medical group."
"My wonderful Dr. of over a decade joined this medical group and it has unfortunately been a terrible experience. You cannot reach anybody in the office practically ever. I needed some blood work sent to another Dr. and it took over a month to accomplish. There are a few helpful people amongst the group, but the overall experience has been incredibly frustrating. Longer wait time before appointments, cannot reach the staff when calling, just overall not what I was accustomed to when my GP was solo."
"Terrible office manager, and billing department. Completely inept. 0 customer service. Patients are being forced into paying medical bills due to the lack of experience in their medical coding. Insured patients will pay while getting coverages denied due to this office. 0 communication from this billing office and insurances. Will belligerently defend their ineptitude, yelling and threating to drop patients when questioned further about medical coding. Complete lack of professionalism. Will be reported to the Department of Insurance to be investigated further."
"I went here looking for help with some health issues and paid my bill in cash (didn't get a receipt and left not thinking about it), then received a bill in the mail for the same services I had paid for. I called them to let them know what happened and they said they would look into it. No one ever called me back, and they turned it over to collections. Now I still don't have any answers to my health issues and a negative mark on my credit. I would not ever recommend these crooks to anyone!"
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