San Antonio Kidney Disease Center Physicians Group

"Maria the receptionist was very disappointing. I did my due diligence to fill out the patient form that morning of my appointment (my appointment was at 3pm). That’s enough time to check if they accept my insurance or not. She couldve told me over the phone that I can’t be seen because of insurance problems. Instead she told me in person that I can’t be seen because I dont have an insurance and I need to pay $300. When in fact the better explanation is that my insurance is out of network. I don’t understand why she started my insurance eligibility the same time that I got there when she couldve checked it that morning since I notified that I already sent out the forms online. I’m pregnant and had to drive 30mins to the clinic to only waste my time. It wouldve been fine if she showed empathy but there was none and very unhelpful. The doctors I believe would’ve been good, no doubt but because of the experience from their receptionist, it totally ruins the experience to find a provider that cares for you."

"Dr. Vasquez was professional, thorough and compassionate. She explains the lab results and discusses plans to achieve healthy and improved lab results. I have never had a doctor who took the time to explain any of my illnesses with educating me about the illness to my complete understanding. As her patient, I appreciate and commend Dr. Vasquez on her approach to treating and educating patients."

"Very prompt and efficient team. Got me on the schedule quickly and answered all of my questions in a professional, caring manor. Dr. Alves was wonderful, taking the time to ask questions while listening to my concerns. She was very proactive without hesitation in her treatment recommendations while being very careful with my complex condition. I appreciated the time she took with explaining and educating me along the way. I feel like I’m in great hands!"

"Overall great experience. Was really nervous about my referral and wasn’t sure what to expect. Office staff is always very nice, pleasant and professional. Dr. Alves was very pleasant and made me feel more at ease. In short, she is an excellent doctor and gives excellent care!"

"Dr Alves and her staff are awesome! Not only is Dr Alves very professional and knowledgeable, but she explained details of my condition so I felt confident in understanding my situation. She spent time answering all my questions and never made me feel like she was rushing to get to her next patient. Her staff shared the same professionalism and knowledge, and their communication through their online patient portal has been quick and to the point. I feel like they truly want to help me as a person rather than just another patient."