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About the MedFirst Primary Care Camp Bullis
MedFirst Primary Care Camp Bullis is a leading healthcare institution located in San Antonio, Texas, United States. Specializing in primary care services, the dedicated team of medical professionals at this facility is committed to providing high-quality, compassionate care to patients of all ages. With a focus on preventive medicine and wellness, MedFirst Primary Care Camp Bullis offers a comprehensive range of services to help individuals achieve and maintain optimal health. Whether you are in need of routine check-ups, vaccinations, chronic disease management, or acute care, you can trust the experienced staff at this institution to provide personalized, patient-centered care. Visit MedFirst Primary Care Camp Bullis for all your primary care needs and experience the difference that quality healthcare can make in your life.
19787 IH-10 W, suite 104, San Antonio, TX 78257, United States
Reviews of MedFirst Primary Care Camp Bullis
"Impossible to get someone on the phone and whatever answering service they have is extremely rude! Tried to ask a basic question about their hours because I’ve been calling since 8am, their recording says they are open from 8am-4pm, Mon. - Fri. Whatever woman they have answering their calls needs to be fired. If you hate your job QUIT, don’t take it out on the patients calling with QUESTIONS! That’s your job! Do better."
"Showed up for my appointment and receptionist asked me to identify a list of symptoms that I was experiencing in front of the other patients in the waiting room. This is a HIPAA violation. Then when I told her I would write them down, she saw the list and stated that my visit would have to be virtual instead of in person after I was already at the office. I was then seen by the office manager just to explain to me again that the doctor would not see me in person and that I had to wait in the car to see if there was anything that could be done. She called me a few minutes later and stated that the doctor reviewed my records and had never seen me for the symptoms that I had listed on the paper, which was a lie. Dr Galvez has been seeing me the last two years for these symptoms and they even showed up on a visit summary that I received in my email the same day for a visit that I was never even seen for. Insurance fraud? I work in healthcare and everything they did today was completely wrong! This office staff is so rude, it’s not even worth dealing with to continue to see this doctor."
"Arrived 30 minutes early. No other patient was ahead of me, so when a late patient arrived she was seen immediately. I know there are other examination rooms, yet I’m still in waiting/ lobby area 50 minutes later. What happened is I think I upset the intake lady when I said I do not feel comfortable filling out a mental health survey. She became visibly upset, and said she’d tell Dr. Bowling I was being uncooperative. I’m pretty sure that’s why I’m still waiting. If I hadn’t already paid over $300 for this visit I would probably leave. Now it’s close to an hour here and I still haven’t been seen."
"I have filed a complaint with the Texas Medical Board regarding my experience at this practice. Save yourself the headache and DO NOT COME HERE or see Karen Knox. I filled out all the paperwork that is required of a new patient so that the provider knows my history. I am a very healthy 25 year old, as seen in my paperwork. I had just moved to San Antonio from Dallas and did not have a primary care doctor anymore. My previous FNP in Dallas was my “everything” doctor and I mentioned that to Karen. She asked if I’d like her to be that for me in San Antonio? I said sure because she seemed nice and like she cared. She then proceeded to do a full physical like the ones required for high school athletics. I obliged and answered all her questions but kept asking if she’d please look in my nose because that’s the only reason I’m here. It seemed like she was really dragging out the appointment, and not really listening to me. We got to the very end of my time there and she looked in my nose and said there’s no way to actually prove anyone has a sinus infection but that she’d prescribe me some amoxicillin. She then spent another 20 minutes gathering brochures and other literature about herself and this new office and wanted me to pass them out to everyone at work and refer her more patients. She also wanted me to come back and see another physician for my scoliosis that was already being treated by another doctor and under control in stable condition. On 9/8/18 I received a bill for $244.79 after insurance adjustments. A total of $595.00 was billed for this visit. I had not yet met my deductible last year and work in the healthcare industry so was expecting a bill of anywhere from $100-$150. Right in line with that amount was the line item for the sinus infection that I went in for. Insurance was billed $275 and I was charged the contracted rate of $110.88. All of this I was okay with and paid. What I was not okay with was the $320 that was charged with a contracted rate of $133.91 for “office/outpt em new compreh/moderate 45 mins”. I immediately called the office to dispute this line item and was told they would have to call me back. I received a call back that they spoke with Karen and this is correct and it’s my responsibility because these are the services that were performed. I told them I would not pay for this bill and it’s extremly unethical. The office manager asked me what I would like for them to do and I said I would pay the $110.88 for the sinus infection and nothing more. She said ok and would have to call me back. I never received another call back and nothing in the mail, so I assumed it had been resolved. I then receive a call on 3/18/19 that the remainder of this bill is in collections. I’ve never had anything sent to collections in my life, so I thought this was a spam call! I called MedFirst Camp Bullis and spoke to someone in the billing department that confirmed the bill had been sent to 3rd party collections and I’d have to dispute it with them. I then called the office and asked to speak with the manager and was told that she was in meetings and would have to call me back on Thursday, 3/21/19. Monday, 3/25 rolled around and I still hadn’t heard anything. I followed up again and was told I’d receive a call. No call. I called back 3/28, and was told again I’d receive a call back THAT DAY. No call. Finally I received a call 4/1/19 and she told me she reviewed my account and that this is my responsibility and there’s not anything they can do about the bill. I have exhausted all my options at this point and this practice refuses to admit their unethical practices and mediate with me. I have since read other reviews of Karen Knox doing this same thing to other patients and misleading them in their care. I still have the same sinus infection and will be going to an ENT, because Karen Knox did not take the time or effort to look into the issues I went to seek her care for. She doesn’t see patients as people who need help...she sees dollar signs with every person who walks through the door."
"The following review is true and not intended as a review on the company rather the interaction with NP Karen Knox. I made an appointment with Karen to request FMLA. Karen stated she could possibly complete it if she received my past medical documents from the health care provider. After notifying my job that I needed additional time and providing Karen with the information she requested, on my second visit, she stated she could not complete the documents as she was not the one treating me at that time. Karen was not honest from the beginning. She lied and put my job in jeopardy. I requested for Karen to provide a letter to my employer stating that I did make an attempt yet she refused and didn’t bother talking to me or returning my phone calls. Karen did not follow through with her commitment and did not take responsibility for her carelessness to another human being. I am disappointed and devastated that someone in the medical field would act with such disregard. Honest and integrity are not options in the medical field, to me, they are mandatory in which Karen did not have either."
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