Live Oak Women's Health

"While I like my OBGYN at the practice, if you make an appointment, expect to not be seen for 1-2 hours past your appointment time with no real explanation. There is no follow-up on why you have a scheduled appointment time without actually being called back to your appointment until 1-2 hours later and when you ask, the staff just brushes you off like they don’t care you have to go back to work or have other time obligations. Why have an appointment schedule if I am expected to arrive on time but the staff are not expected to call you back to be seen on time. No one answers the phone to schedule appointments or answer questions. The in-person experience with Dr. Thompson and the Sonogram specialist were great and efficient. I have nothing negative to say about the actual services that were rendered. The issue is with the front office staff - 2 of my appointments were cancelled via text message without calling me first noting it was for a mistake in their scheduling and on their end. However, I have tried to call over 10 times at various days and times throughout the day and NO ONE ANSWERS the phone - I am unable to actually reschedule the cancelled appointments (which I did not cancel myself, they office just did it without asking or telling me ahead of time). I continue to call and no one picks up the phone to actually schedule appointments - this has happened multiple times. I don't understand how an appointment can just be cancelled because it was a scheduling error on behalf of the practice without someone actually calling to reschedule on the spot or without anyone picking up the phone in the office when I try to call and reschedule it myself."

"I absolutely love Dr Thompson, but the office staff never answers the phone. They hang up on you, put you on hold without saying, don’t return calls, cancel appointments via email. Im in my 3rd trimester and just trying to get ahold of my doctor, and reschedule an appointment that was canceled via email with no explanation. It’s so unfortunate the office staff is so unhelpful, but they sure do take your money and haven’t even submitted it to my insurance to go towards my deductible."

"I just had my 1st appointment with Dr. Thompson!! She is awesome! She answered all of my questions and was very personable. It took a little while in the waiting room but I'd rather wait a little while and have a doctor that takes their time and be thorough than to have a rushed appointment."

"It's unfortunate I have to write this review because setting up my initial appointment for well woman exam in Feb 2023 went well and Dr. Thompson is exceptional! However, when I became pregnant I tried calling multiple times to set up an appointment and my calls were unanswered. I left 2 voicemail messages and no one ever cared to call me back. I finally got a hold of someone and when I explained why I was making the appointment she placed me on hold for over 10 minutes and then the line was disconnected. She had already asked me for and pulled up my information (name & DOB)and my phone number had not changed. If they cared, they would have tried calling me back to set up that appointment but it was clear as day they did not care about me. I was happy to establish and have my pregnancy healthcare elsewhere. Northeast Ob/Gyn have dedicated schedulers for obstetric patients and they have offices in Schertz and Stone Oak.If you are having trouble reaching anyone at this office, I recommend you look for other options."

"If I could give this no stars, I would. Such a shame, because I went to both Dr. Shields and now I’m with Dr. Thompson, who I adore. However, this office staff is so unbelievably rude and ignorant. Forget about trying to make an appointment, cancel or reschedule, because they won’t answer the phone. If you leave a voicemail, it’ll take them 3 days to get back to you or longer, so I hope it’s not urgent. If they had a different office staff, it’d make a big difference. Just look at all the negative reviews, purely based on their staff. Ridiculous."