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South Texas Veterans Health Care System
4318 Woodcock Drive, San Antonio, Texas, United States
About the South Texas Veterans Health Care System
South Texas Veterans Health Care System is a doctor and health institution located at 4318 Woodcock Drive in San Antonio, Texas, United States. As an official website of the United States government, STVHCS is dedicated to providing high-quality healthcare services to Veterans, their families, and caregivers. Our experienced health care teams prioritize the needs of our patients and offer a range of medical services. Through our collaboration with SimLEARN’s Assessment Collaboration and Outreach Team, we host simulation courses to enhance medical training. Join us for community events and stay updated on our latest initiatives. We invite you to the dedication of the South Texas VA Fisher House II, showcasing our commitment to serving Veterans. Visit our website to find a health facility near you and manage your health online securely.
Photos of South Texas Veterans Health Care System
4318 Woodcock Dr #120, San Antonio, TX 78228, United States
Opening hours of South Texas Veterans Health Care System
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of South Texas Veterans Health Care System
"This office NEVER answers the phone and the phone never rings when you are there which leads me to believe they turn it off which could be the reason it always goes to straight to voicemail the front office staff states they are "very busy" so they can't answer the phone...which must mean very busy sitting behind the window being aloof. The front office staff could use a lengthy course in customer service, courtesy, acknowledging the patient, prompt service, and protecting patient privacy. They want you to state all of your personal information at the window, so anyone who sits there for 5 minutes would know where every patient lives, their name, the last 4 of their social and telephone number. There are more discreet ways to verify personal information. And please don't think you are getting anything done after 11pm because lunch is at 12 and they shut the office down and basically tell you to work around it. Poor front office service."
"I've never had any problems with my VA clinic. They are prompt, professional and courteous and they always schedule my appointments for times that work for me."
"Every time I have visited the clinic, the staff are professional, courteous, and welcoming. My wait time has always reasonable and (knock wood) I see no reason why that should change. Good looking building and office space. Free parking with front and rear access. Clean bathrooms. People in waiting room respect each others space and privacy. Inside the patient rooms are clean and equipment functions well. I would not trade my PPO for the world - he is a veteran and has compassion, understanding, and tolerance that civilian medical professionals just don't get."
"My medication ran out. As it is, the clinic mixed up my dosage and said I should be taking one pill for my thyroid when I actually take two pills a days and have been taking two pills a day for the past 7-8 years. This is in my records. My frustration is trying to get ahold of anyone and going through 5-6 different calls and having to re-explain myself on each call. The nurse finally calls and I ask her to wait a second while I end another call. The nurse hangs up. I attempt to call the direct number and the options are few. I have been asking since 22 Feb 2019 for a refill and all I get is a run around. This is exactly the type of care the VA provides. Vets get caught in the confusion and very few people care to resolve the matter. I am down to two days of pills. I am going to ration these out over four days and take just one pill until I hopefully, receive a refill. I don't know what to do. Who to call? There has got to be a better way to resolve simple issue like this and not harm a vets health."
"Appointment scheduled on a day the clinic was closed. Callback for annual wellness appointment never done. Got a letter that I am the one failing to schedule my care. Call the number to schedule, 30 minute wait then a click. VA care in a nutshell. At least I'm fortunate to have employer coverage, I only come here because VA wants me to, sucks for vets stuck with no alternative."
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