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Total Men's Primary Care - Potranco
14317 Potranco Road, San Antonio, Texas 78253
About the Total Men's Primary Care - Potranco
Total Men's Primary Care - Potranco is a leading men's health clinic located in San Antonio, Texas. Our dedicated team of doctors and health professionals are committed to providing comprehensive and personalized care for men of all ages. From routine check-ups to specialized treatments, we offer a wide range of services to address the unique health needs of our male patients. Conveniently located at 14317 Potranco Road, Total Men's Primary Care - Potranco is the go-to destination for men looking to prioritize their health and well-being. Visit us today and experience the difference in men's healthcare.
Photos of Total Men's Primary Care - Potranco
14317 Potranco Rd Suite 207, San Antonio, TX 78253, United States
Opening hours of Total Men's Primary Care - Potranco
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Total Men's Primary Care - Potranco
"I would highly recommend this clinic to ANYONE! The staff was really nice, respectful, friendly, very knowledgeable and took care of you in a very timely manner. Awesome staff and very convenient location with plenty of parking which is always a plus for me."
"Great first visit friendly staff very attentive! Dr. Alex was very informative and knowledgeable. Hopefully it will be my clinic for years to come."
"Very friendly and got me in quick upon checking in. Nurse that took my blood is good. Got it in one poke. Usually they dig around for vein once needle is in."
"My wife made me an appointment here because it was close to home but no matter how convenient I will never go back. I went for a yearly check up which included blood work, during the appointment the doctor was laughing while asking me questions which I thought was a bit strange. Then they called back with my blood work they told me I had some numbers that were high and she flat out told me “you need to work out,” I told her I actually work out everyday and she just laughed. I’m not sure what’s going on but this place is just a waste of time, get yourself a doctor who is professional and takes your health into consideration."
"I have been a patient with Total Primary Care since August 2023. Last 2 visits upon check in I have been told I have a balance due. Last month it was $72 and today it was $19. I asked the tech at the check in for an explanation and she was not able to provide me with one. She said she did not work in billing and did not know. I asked for a itemized receipts of all my visits and what was charged to insurance and balances left over. She did give me some printouts but when asked for clarification she was not able to explain.She referred me to the billing department and gave me their number. I told her I had already left a message over 2 weeks ago and no one has called me back. I asked for a patient rep but they don't have one. I asked for the office manager but she said she was a busy person and she would forward my number to her apparently the office managers home location is 8n Austin so who knows when she will contact me to get this sorted. Needless to say I did not pay balance of $19 today because they failed to explain why and as a result did not get my blood drawn. Terrible customer service and dismissive attitude at the front desk is the reason they earned the 2 Star rating. Update Jan 9th Called the billing department 4 times yesterday and left voicemail. No callback from them or the office manager. 2nd Update After calling the billing department a couple of times yesterday without anyone picking up I decided to call back to the Potranco location to see if there was a back channel number to the billing department. My call to the office was answered by an automated system with a couple of different selections and the very last prompt is to connect to the billing office. Just out of curiosity I selected that prompt and after a few rings someone actually answered from the billing department. After reviewing all of the charges things did get sorted out. I wish I didn't have to go through all of the hassle to get a couple of simple questions answered."
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