Southlake Family Medicine 925 East Southlake Boulevard, Southlake, TX 76092

"We really miss you Dr. Johnson. Happy Retirement Dr. J. It was an honor to have you looking out for my boys.❤️❤️❤️"

"I used to go to this office about 11 years ago when my kids were younger. I saw Dr. Hunt who is amazing. I eventually stopped going because I thought the front office staff was very unprofessional. I just moved back to the area and decided to try the office again. I was pleasantly surprised that the office staff has greatly improvied. Dr. Hunt is still amazing and so is her nurse Maria and I'm very thankful that the management of this office is taking steps to train their front office staff to be kind, courteous and helpful instead of rude and abrasive. Looking forward to coming back again to this office now."

"Shining example of what's wrong with our health care system. Tried to get in to see my regular doctor for injuries I sustained earlier in the day and the triage nurse told me I should probably go to the ER. I told her I didn't want to go to the ER, didn't think it was necessary, and didn't want those kinds of bills. She was friendly enough and told me she understood and she would get me into the office, either with my regular doctor or I could go to their in-house office Urgent Care. She put me through to another person. This woman was much less pleasant, made me wait on the phone for about 20 minutes, came back and told me my doctor isn't there today and their Urgent Care won't see me because they think I should go to the ER. I told her I'm not going to the ER, and so when could I book a regular appointment with my doctor? She told me two weeks out. I said that wouldn't work, so I'd go elsewhere. 5 minutes later a totally different lady from their office called and left a message that my doctor isn't there but I'm welcome to come to their office Urgent Care between 4:30-7:30pm, no appointment necessary. I called the office to verify and the woman said ok. Five minutes later she called me back and told me my doctor recommended I go to the ER, and I told her I understand, but I'm not going there, and is it still okay that I come to their office Urgent Care. She said I could, but if I show up there's a good chance they turn me away and don't treat me. At that point I decided to go to a different local Urgent Care who were very friendly, close by and happily willing to see me. While I was there, I got ANOTHER call from the less than pleasant woman from Southlake Family Medicine and I told her I wasn't going to their office, and I asked the woman to leave me alone. 2 minutes later she called back AGAIN and left a message saying where my doctor thought I should be going, even though my doctor wasn't working that day OR willing to see me in the next few days, and they were NOT willing to see me at their own Urgent Care. At that point, that's just harassment of a patient who needs medical attention that they won't provide. If they weren't willing to see me in the condition I was in, that's fine, but they should have just told me up front they wouldn't treat me, and I would have moved on. But honestly, this office is so backwards, so much bureaucracy, some rude staff, and so clearly concerned about liability, over patient care, that I've decided to seek a new primary care physician. I've been with this practice for over 10 years, but enough is enough."

"We visited this office today for the first time. We saw pediatrician, Dr. Grace S. Kim. I was very impressed with how thorough she was. There was no rush, and spent sufficient time getting to know us and hear all our concerns. The nurses were friendly and very attentive. I am very pleased with our first experience here and I feel very hopeful about our family being treated in this office."

"Dr Cunningham is great and personable. They were able to squeeze me in for a physical in order to qualify for a lower insurance premiums within a week. They called me back to my room on time for my appointment and I didn't have to wait at all for the doctor. Best of all, they faxed my blood work results correctly and in less than 2 business days to my insurance company. Great experience!"