JPS Healing Wings & Infectious Disease Clinic

"Staff is super friendly and the Dr was very thorough. But this place is very disorganized. I’m a new client with them and in the less than one month I’ve been with them I’ve showed up for labs where the orders were never sent, told I didn’t need to bring things I specifically asked if I needed, then shown up to appointments to find out I actually did need it, not given information on things to bring to appointments in general, getting a runaround on picking up prescriptions, given wrong information repeatedly. In fact I was asked for info on my closest pharmacy, never told my prescriptions were only available at their internal pharmacy (or that they even had one). My prescriptions are currently lost between the two pharmacies with each one pointing the finger at the other as to why my prescriptions are delayed. Calling the JPS pharmacy yielded no results, the woman I spoke to was clueless and couldn’t help. Had to call back to the clinic AGAIN to see if they could get involved in chasing down my prescriptions. I’ve been told labs would be ready in a certain time frame and they were not. And I’ve been told I was enrolled in their internal insurance program by one person, and then told I wasn’t in the system by two separate people on the same day. It is almost impossible to reschedule an appointment. As of right now I’ve been on hold for 30 minutes still waiting to speak to a person. Friendly staff but totally misinformed. Logistics at this place is an absolute nightmare!"

"Some people deserve 5 stars (Dr.J) others less than 1 (Dr. T) . Overall would be higher if EVERY. SINGLE. TIME. Thmp is renewed there didn't exist constant consistent issues. Then they blame it on you. Or don't know what happened. The mental stress is beyond explosive. We are trying to survive. Yet The redundant calling, going up there, filling out the same application numerous times no communication, run around, makes me just want to go ahead and quit fighting to keep my life. Plus, issues at my job bc their incompetence. Florida is a breeze. Texas needs to get it together."

"Back in 2012 I shattered my back. Jps without a doubt is the best hospital I've ever been too. Everyone was so friendly and helpful. They go far and beyond. I'm now back at jps with other issues and I couldn't be more happy jps is taking care of me."

"Used to be a great clinic. I was always impressed by the care they gave their patients. Now - it’s beyond bad. Nobody does their paperwork or answers phones. The doctors are unprofessional, unknowledgeable, and are concerned about billing. Medication takes weeks to get, and while waiting for it the staff will openly lie and blame everyone else."

"I called today to make an appointment, and the lady was like you havnt been here in a long time, their current open dates are in Sept...I have insurance, but could already tell i would be getting bottom of the barrel care. I told them no thank you, ill find another dr to see... their main hospital reviews are not the best either. do yourself a favor and look some place else."