CareNow Urgent Care - Fossil Creek

"Everyone working here was super nice. I gave it 3 stars solely on that. My only gripe was it took 3hrs from when I arrived-when checked out. I was there to get a quick physical. I use this place for my DOT physical everytime because normally only takes about 30mins in and out. Respectfully maybe it was just an off day for the staff"

"If I could give them 0 stars I would. I went in today to get tested for flu/covid and turns out I have the flu. I did online check in so I didn’t have to wait in the building and to their credit when I got the call to come I was called back within 5 minutes of being there and 5 minutes after that the tech swabbed my nose for the test and told me it would take about ten minutes. I proceeded to wait in the room for the next 2 and a half hours with no update from anyone. Finally I opened the door and asked the tech that took my swabs how much longer it would be and left the door open to listen as she went to ask and heard the doctor say oh about 10 minutes. 20 minutes later and after opening the door again and leaving it open, Dr. Linzi Kramer finally came in to tell me I had the flu gave me my prescription and 3 hours later I was finally on my way. Dr. Kramer knew how long I’d been in there and I’m sure could see in my body language and tone how irritated I was and offered no apologies for the wait or anything. To be fair, the tech did apologize as I was leaving as I could tell she knew it was ridiculous too. Urgent should be taken out of this places name, go elsewhere."

"Dont plan on doing anything else with your day if you have to deal with this place. I tried to get my DOT physical on 02/02. 1 person in the waiting room, and I was told 3-4hrs. So I checked in online on 02/03 at 1200pm. Got a call and was told it would be about 2 hours. Came here at 2.5hrs because I figured it would be any minute. Its now been almost 4 hrs since check in. I'm not sure why it takes so damn long here. Maybe they should remove the word "urgent" from the name..."

"I took my grandmother there today and booked the appointment online as to reduce wait time! I was able to do all the paperwork online with only one small page to fill out when we arrived! Very user-friendly website! They gave us a call when they were ready for us to come in (it asks you your drive time to the clinic so they can figure that in when letting you know to head to the clinic in the online checkin paperwork!). Once we arrived we only had to wait maybe 5-7 minutes before we were asked to come back! Nurse was friendly and efficient while doing vitals and getting us ready for the doctor. The doctor we saw was the best part of the visit! She took her time and listened to my grandmas stories and had patience with her repeating things (she has dementia and repeats herself a lot) while also being very time efficient and just made the visit all around pleasant! I haven’t seen a doctor with good bedside manner in a long time! Thank you CareNow for making this doctors visit a positive experience!"

"Super friendly staff, which makes a huge difference these days! Online check-in made it very easy to get in and be seen quickly without having to wait in the office. MA and Dr. were wonderful. I definitely appreciate them and the experience. I will be back for anything else needed in the future!"