Ikan International 11500 South Sam Houston Parkway West, Houston, TX 77031

"We've worked with dozens of manufacturers in the lighting and broadcast industry over the decades and we can say confidently that Ikan is a hidden gem. While some big German competitors might be a little better in overall build, the cost is 3x or 4x and it's really pretty insane. Everything we've bought from Ikan does everything we want it to do and has lasted for more years than we could've expected. Great customer service, solid bang for the buck, and they have some really cutting edge stuff out now too. They just keep surprising us."

"Ordered a monitor, it came defective. I contacted support, they had me send it in. They said it was factory fault, they didn't give me a choice to have full credit money for it since it was bought through amazon but I could trade it towards another purchase for a newer model if I payed the difference. After sending emails confirming over the last month, they never responded. Don't expect to get back what you payed for."

"Chinese knock off products and poor quality. This company was once an innovator, now just an imitator. They’ve lost a customer in me and I would recommend any consumer thinking about purchasing from this company to go elsewhere."

"B&H ripped me off and they’re hiding it. I purchased an ikan PT4700 teleprompter system and when it arrived, I immediately realized that it wasn’t what I ordered. This is a $2000 item, so it was a substantial cost. At first, I wasn’t worried because I’ve always been happy with B&H in the past. Because I operate a video production company, we’ve spent thousands and thousands of dollars with them over the years. I called them and made them aware of the problem and was shocked by their response. They told me that since I opened the box, the item was non-returnable. I explained that opening the box was the only way to discover the mistake. I literally opened it, looked at it and then put it back in the box. All the parts are still wrapped in plastic and were never removed from the box. They told me to call ikan and notify them for help. In the end, both companies gave me the brush off. They would not let me return the product or exchange it for the right teleprompter system. I feel like I’ve been robbed. Further, I feel that both of these companies have betrayed my confidence and stole my money. I tried to write a negative review of the ikan PT4700 teleprompter with an explanation of why, on the B&H website. Three times, I posted my review and they removed it each time. It seems that they are hiding my experience from other customers. Don’t fall into the same trap that I did. Unfortunately, I am very disappointed with these dishonest tactics. Both of these companies seem to be ok with a dissatisfied customer, now stuck with a $2000 mistake. Buyer beware if you buy one of these Teleprompters. Apparently they do not have much confidence in their product and have little interest in customer satisfaction."

"Don't expect to get any help when the product does not work. They will not answer the phone when you can actually get a call to go through, and the live chat does not work. We asked for a call back through the website and were simply emailed the same instructions on how to set it up which we followed exactly during the original set up. The product is faulty and no support is provided. Avoid this company."