WellMed at Lee Trevino 1721 Lee Trevino Drive, El Paso, TX 79936

"I was there on 2/17 with my grandfather for a sick visit. The 2 girls at the front desk were talking very loudly about a patient who called in about a refill that was overdue at the Trawood office and making fun of this patient. Then the MA Ricardo asked my grandfather about his medications which we had brought in with us to show them. He had me place them on the exam table and he proceeded to ask my grandfather if he knew his medications. My grandfather replied “not really” the MA then proceeded to say I’m going to read what we have in your chart and you tell me if you are on them or not. We brought them in for you to see and he voiced he really wasn’t sure about what medications he was on why as an MA can you not go through the medications yourself to make sure they are correct in your system. After Ricardo went through the list my grandfather had to sign that his medications were verified. He didn’t even bother to go through the medications that were still on the exam table. Then we were there in the exam room for an hour and a tablet was brought into the room and we were told the provider was going to see my grandfather on a tablet. NP Rachel calls us after another long wait to give result. My grandfather asks “aren’t you going to come in to see me?” She replies “well I could if you want me to but I’d have to find a mask but like I said of you are having any issues breathing you would need to go to the ER because we don’t treat that here” we definitely asked for her to come in and complete a full exam” as a provider it is literally your job to do so. We were asked in the beginning of our visit by the receptionist what we would have done if their office was not open and we had responded “go to the ER” after that visit I think we would have gotten better service!! Please beware of you are sending your loved ones here they are not getting the best care they can if they are not even going in to examine them or checking their medications correctly!! I called today on 2/18/24 and spoke to Cynthia to let them know once of my grandfathers medications needed a PA or to have the instructions changed because what was sent out went over the insurance maximum allowed so I’m hoping at least that gets fixed! Pending a call back or a correction."

"This year they have been bad all around, from NP with heavy accents you can't even understand to the people picking up the phone giving you attitude for no reason. I had to go 3 times to finally get tested for uti. I asked for my labs so I can go see another Dr. and I had to go 2 times because they can't even print a request. I will definitely be changing Dr. Because this clinic is a joke. Also you can hear everything been discussed of other patients because they all talk in the center of the building which is labs. They also said they will get my ultrasound and they will call me if I need to pick it up. It's been a week and no call. I will go pick them up myself."

"I was very Happy with the experience at this facility. All staff Secretary, MA's, Doctor, lab in its entirety were kind, patient and detailed My father and I never felt rushed. Doctor was so kind and took her time explaining everything and still asked if we had questions. Overall great work ethic from staff. I would recommend"

"I took my mother to be seen because she was sick and the staff here is great! Everyone was very nice and polite. Linda Ozuna saw my mother and ran many tests to eliminate other issues. She was very attentive and nice. Thank you!"

"Young girl in the front desk on the left side was being very hasteful, dismissed me before giving me back my belongings. I was already 10 minutes away and traffic was worse going back. Huge inconvenience. Patients have a lot on their mind and it is up to the staff to remember to follow protocol. The girl did not even say sorry. Customer service needs work. Supervise them maybe."