Emergence Health Network
725 South Mesa Hills Drive, El Paso, Texas, United States
About the Emergence Health Network
Emergence Health Network is a leading health institution located at 725 South Mesa Hills Drive in El Paso, Texas. As a trusted provider of mental health and behavioral services, Emergence Health Network is dedicated to helping individuals and families in the community achieve wellness and recovery. Their team of experienced professionals offer a wide range of services, including counseling, therapy, crisis intervention, and support groups. With a commitment to compassionate care and personalized treatment plans, Emergence Health Network strives to empower individuals to live healthier and more fulfilling lives.
725 S Mesa Hills Dr #1, El Paso, TX 79912, United States
Opening hours of Emergence Health Network
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Emergence Health Network
"I went there for my appointment and it was fast. I was treated nicely by the staff."
"They keep changing my appointments on me. So a person on Tuesday was in a crisis and delayed my appointment with my prescriber 30 minutes out that day. I totally respect them for helping this said individual but it threw my appointments out of proportion. I just decided to reschedule with a different prescripber due to issues with availability. They lied to me and indicated there was availability on Thursday this week when there actually wasn’t . They said it was actually scheduled for December 7th, 2023 at 11:00 am now. I was expecting a call today like the desk representative advised I should receive but I have not received a call. I can’t get a hold of the front desk and I called the nurses to find this out. Kind of inconvenient. Person in crisis thank you. I’ve been off my medication for months now so this adds onto the universe’s stress I have already."
"Impossible to get ahold of someone if there is an issue. truly do not care about the patients it seems. called for 2 days and when i finally got through was told a message would be left for my provider, called later due to no call back and nothing had been passed to her. Terrible terrible place."
"Beyond ridiculous front desk assistants. My mom suffers from high anxiety and recently started seeing a doctor at Emergence. She explicitly shared with the doctor that she needs a replacement for her anti-anxiety medication. The doctor did not prescribe her this and she is having debilitating panic attacks. I called on her behalf and the front desk person said "there's no medication for anxiety" no effort, no empathy absolutely nothing."
"The front desk staff is the reason I can not rate this a 5 star office. Aside from the attitude there have been numerous occasions when this staff has failed to schedule a follow up visit due to their lack of not being able to contact my insurance on the spot. This same staff is constantly rescheduling my appointments less than 24 hours before my next appointment. Aside from the lack of customer service from the front desk the staff behind the scenes that bills my insurance is still fixing claims I had noticed they had been coding wrong from a year ago. Aside from all that, I like the nurses that have been there when I started coming to this office almost two years ago. I have continued to be a customer/patient for Emergence Health Network at this location because of the doctor and specifically the nurse practitioner. They are the best providers I have had as an adult therefore I continue to come here."
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