El Paso Orthopaedic Surgery Group - A Providence Medical Partners Practice - West
7420 Remcon Circle, El Paso, Texas 79912
About the Business
El Paso Orthopaedic Surgery Group is a leading orthopedic practice located in West El Paso, Texas. As a part of Providence Medical Partners, our team of skilled orthopedic surgeons and specialists are dedicated to providing high-quality care to patients in need of orthopedic treatment. From sports injuries to joint replacements, we offer a wide range of services to help our patients regain mobility and improve their quality of life. Conveniently located at 7420 Remcon Circle, our state-of-the-art facility is equipped with the latest technology and resources to ensure that our patients receive the best possible care. Trust El Paso Orthopaedic Surgery Group to provide expert orthopedic care in a compassionate and supportive environment.
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Contacts
7420 Remcon Cir Ste A2, El Paso, TX 79912, United States
Reviews
"Two people I met with each visit was Bryan and Destiny. Bryan helped my Mom regain her strength and mobility. With my Mom, he was a true professional, respectful, and compassionate while pushing her to her limits. He never cut her time short during our therapy visits and kept her busy all the time. Destiny is the receptionist who worked to get my Moms Theraphy approved and who booked our appointments. She did a great job rescheduling us when needed and followed up with our phone calls and visits never given us the runaround. She is an efficient worker who is able to make things happen. In addition, my mom also benefits from the therapy received by two of the support staff members Albert and Alfredo. Their knowledge within the field of work combined with their excellent personality has also contributed to my mom’s recovery. If you’re looking for a therapist and staff who are highly knowledgeable in their field of work and have the qualities listed above, then I highly recommend this location."
"I went to this location to see Dr. Penninck at 7210 Remcon Cir Ste A2. He recommended that I get CT scans of both my ankles. The staff only provided one set of orders for one ankle. After that was resolved I had the scans. When I was told the scan results were completed by the imaging company. I made an appointment to discuss the results of my CT scans. At the time I made the appointment I was informed by the staff of El Paso Ortho Group that my CT results were received by them, which is why I made the appointment. After approximately 40 minutes waiting in the examination room, I was informed that they could only find one of my results (unsure if they meant the CD or not). After another 30 minutes Dr. Penninck came in. He never offered any apology. He didn’t provide any explanation. He just asked me if I had the CD of the Scans. When I replied no, he said they did not have the results either. I told him that I was very unhappy with the service he and his staff were providing, he only arrogantly asked if I wanted to see someone else. To which I replied Yes! When I demanded my copay refunded, I was told that his boss would speak with me. After a short wait of 10 minutes or so, his “boss” met with me. She never introduced herself, only asked if I wanted to go to a separate room to talk. After I refused to go anywhere, I explained why I made the appointment and that I was lied to about them having the results. She informed me that Dr. Penninck had the results in “The Portal”, to which I said he told me that he had no results. Dr. Penninck either misinformed his “boss” or she was doing the same to me. The “boss” apologized, but she was not the person responsible for my mistreatment. I do not recommend Dr. Penninck or the Remcon location for the El Paso Orthopedic Group as they are incompetent."
"Went in with a DOL claim/injury and the receptionist could not find me in her system. I had an appointment and a claim# from DOL. She stated that the injury was too new and they could not see me, that I needed to reschedule. Too new? What happens with emergencies. Bad Costumer service specifically with that receptionist. Don't get me wrong, doctors are amazing, it's just hard to be seen. This was at the Remcon Circle location."
"I have always been treated respectfully, Dr Fallon did a very good job on my knee. Now I'm hoping he'll do my other knee. I have never had problems with the staff. Im especially happy that he administers my shots himself without any pain at all. Thank you Dr Fallon and the staff for your good service."
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