Rio Vista Behavioral Health Hospital
1390 Northwestern Drive, El Paso, Texas, United States
About the Rio Vista Behavioral Health Hospital
Rio Vista Behavioral Health Hospital is a premier mental health facility located in El Paso, Texas. Our compassionate team of professionals is dedicated to providing high-quality care and support to individuals struggling with mental health challenges. Our comprehensive services include inpatient and outpatient treatment programs, as well as specialized therapy and counseling services. We strive to create a safe and nurturing environment where patients can heal and regain their mental well-being. Located at 1390 Northwestern Drive, Rio Vista Behavioral Health Hospital is committed to helping individuals on their journey towards recovery and wellness.
Photos of Rio Vista Behavioral Health Hospital
1390 Northwestern Dr, El Paso, TX 79912, United States
Reviews of Rio Vista Behavioral Health Hospital
"Just like all of the other comments here, we had a family member admitted to the clinic and it has been a nightmare ever since. My father was admitted a week ago due to some anxiety and withdrawal issues he had related to medication. Since being admitted, we have not received any information whatsoever regarding his status. Every time we try to call the clinic, we receive an automated message saying the clinic is closed, even during operating hours. We have been unable to get in contact with my dad to get his financial information to pay his rent and bills. He has also asked to be released, but the clinic refused to do so. They refuse to let us see him, except on visitation days. Every other comment on here seems to have had the same experience. This is outrageous. I do not want to receive a response about HIPPA concerns, I want to know what to do to get my father out. I have filed a complaint with the Texas Medical Board. This has been a very different experience from a regular hospital, we’re we have never had any issues like these."
"Brought our family member here for an evaluation since he had anxiety and just wanted an outpatient type treatment plan. They did a quick evaluation and said they did believe he has anxiety and that he needed to stay in there inpatient program and locked us inside and wouldn’t let us leave the facility. We called 911 and the cops wouldn’t come even though we all being held against our will. After 5 hours of them telling us they were getting a court order to force our family member to stay we decided to let him stay on his own since we were told they can only force him to stay 48 hours and they would cancel the court order. The next day he told us they put him in the unit with the most mentally ill people and had to sleep on a mat. Than we find out they did also file the court order the next day after telling us it was cancelled. Now we had to call an attorney and it has been a nightmare. They are liars and the doctor has not returned any of our calls for 3 days and they filed another court order to keep him there longer. Do not take anyone to this horrible place. He also said they drugged him and he was so dizzy he fell and hit his head. How are they able to operate like this???? It says that they work with the family on their website but that is not true at all. Also nothing but bad reviews that we wished we saw before taking him there because if we did we would have not stepped foot in there. DO NOT bring your loved ones here."
"I should have read these reviews sooner before taking my husband here but it was his second visit and I thought it would be fine but it’s not. My husband has been deemed stable enough to leave by everyone but the doctor who has never met him. That doctor got a court order to hold him an additional 72 hours over a weekend making it even more useless and against his wishes. Every staff member actually working *with* him is confused as to why the doctor put in for the court order or why it was able to be granted for “anxiety” alone. Getting him help was hard enough. Now I won’t have somewhere to take him back to because he will refuse now that he knows he could end up trapped even if he’s fine to go with a care plan in place. I couldn’t speak with a patient advocate or anyone high enough to do anything about this hold and was not allowed to see him and were not informed of when visitation day would have been. The behavior from this hospital is atrocious and making my husband *worse* not better. They clearly do not actually care about their patients."
"update: My child (14) was admitted Dec 16th 2023 and is still admitted their as on January 10th 2024 (almost a month later) they have not let me see her, only attempted (2) family sessions, the only time they call me is if they are trying to increase her medication. I have ask for 2 patient rights since she got admitted which has NOT been granted to us yet. Now the doctor has advised us that they would like to transfer to another facility that she would have to stay at for 2-9 months in length. I’m not trusting this process as they have not been successful at having a family session yet. My child has been refusing to come home and I believe it’s due to the patient rights that has not been granted to us. I am extremely let down and sadden that this healthcare facility has let my child go this far gone… my child had ZERO behavioral problems and never been on any psychiatric medication in her life… how do you go from being a normal child to being sent away for to a live-in psychiatric hospital for 2 to possibly 9 months??? And I have been making sure I gathered up soooo much proof that we have constantly been failed by this hospital to resolve the issue she had prior to going in."
"I took my son in which is an adult but signed a medical release form so his status, diagnosis, and medication could be discussed with me. First time I called during the day I spoke with a great nurse who I credit for trying to tend to my sons special needs and actually did give me his status and went out of his way with a follow up call. His name is Kevin and I cannot say enough about this nurse it's because of him that anything got done. He unfortunately only works up in til Wednesday after that I got no answer from my son's unit no call back even after speaking to the nursing supervisor. I had to stay up until midnight worrying and terrified til a very nice night nurse would pick up unfortunately I did not get his name. Thankfully Kevin came back on Monday and again he made sure to keep me updated went out of his way with call backs and was so thorough about giving me my son's progress. In my personal opinion the nursing supervisors and directors are doing a extremely poor job of communicating and meeting certain people's needs. Kevin and the night nurse I unfortunately did not get his name should definitely be the ones supervising the nurses because they are an example of what being a nurse really means!!!! Kevin I hope you get a raise and a promotion because the staff could really benefit in following your example. Thank God there are still caring nurses who understand and have compassion for the patients and family members. Thank you Kevin!"
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