A Diamond In the Ruff
604 West Lexington Avenue, Winchester, Kentucky 40391
About the A Diamond In the Ruff
"A Diamond In the Ruff" is a premier dog grooming and pet care institution located at 604 West Lexington Avenue in Winchester, Kentucky, United States. Our experienced and dedicated team provides top-notch grooming services to pamper your furry friends and keep them looking their best. We offer a range of grooming options to cater to each pet's individual needs, ensuring they leave feeling and looking like a true diamond in the rough. Our facility is equipped with the latest tools and techniques to ensure a safe and comfortable grooming experience for your beloved pets. Visit us today and let us help your pet shine!
Photos of A Diamond In the Ruff
604 W Lexington Ave, Winchester, KY 40391, United States
Opening hours of A Diamond In the Ruff
Monday:
Closed
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews of A Diamond In the Ruff
"So much I want to say but it would take a full work day to type it up… Very rude, very unprofessional.. We end up getting a call 5mins after dropping are puppy off saying come back and get it they can not cut it…when we asked about getting the deposit we paid back.. They said no they consider it same as acancellation ..Even though there the one that cancelled.. Please stay away we should have went with are gut feeling when we first took him"
"Was very rudely talked to by the groomer. Dropped my dog off at 1:30 for a 2pm appointment was told they would text once he was done, before I went home I tried to call just to check on a possible time frame that way I knew if I had time to take my kids home or if I needed to stick around town, they did not answer. I parked out front at 3:58 and the groomer came out and told me that we have a 4hr turnaround and they would text when he was done. that he was still on the table and if I wanted to wait I could wait around the side of the building but I couldn’t wait out front and then she walked back in, never gave me a chance to talk at all. I have never been spoken to so rudely by someone for simply parking out front of a business, I completely understand if being parked out front bothers the dogs since the window in the front is where they are groomed but needless to say I was never informed of a 4hr turnaround and did not appreciate being talked to in such a rude manner. I ended up heading home and received a text message at 4:11 saying that my dog was ready for pick up. All of this could have been avoided if I was given the chance to talk when I pulled up. My dog looked wonderful and I’m very pleased with the service but I will not be returning to this business."
"These people are awesome even though my dogs tore the place up, they were the nicest people. Highly recommended"
"Rudest experience! Called to ask if they had any appointments available. Told her what kind of dog she was and the moment it got to the dogs age, she cut me off and said she doesn’t do older dogs. My dog is 8. Never heard that before. So I asked her why and she said that my dog needs to be groomed at a vets office. And it still didn’t make since so I kept asking why and she hung up on me. I called back and asked why she was so terrible and hung up on me. She just said she was the owner and she wasn’t going to deal with this and hung up on me again. RUDE!!! I was going to be a potential customer and now I’m going to tell everyone how rude she was."
"We have been taken our dog L.B. for his grooming at Diamond in the Ruff for over 2 years we wouldn't go anywhere else . They are very professional and they do excellent work we recommend them to anyone who have a dog need to be groomed."
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