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Sew Cute by Katie
12418 Shelbyville Road, Louisville, Kentucky, United States
About the Sew Cute by Katie
Sew Cute by Katie is a charming home goods store located at 12418 Shelbyville Road in Louisville, Kentucky. This store offers a wide variety of handmade items including pillows, blankets, and decor, all created with love and attention to detail by owner Katie. Whether you're looking to add a touch of coziness to your home or find the perfect gift for a loved one, Sew Cute by Katie has something for everyone. Visit us today to browse our selection of beautifully crafted items that are sure to bring joy and warmth to any space.
Photos of Sew Cute by Katie
12418 Shelbyville Rd, Louisville, KY 40243, United States
Opening hours of Sew Cute by Katie
Monday:
11:00 - 16:00
Tuesday:
11:00 - 17:00
Wednesday:
11:00 - 17:00
Thursday:
11:00 - 17:30
Friday:
11:00 - 16:00
Saturday:
11:00 - 14:00
Sunday:
Day off
Reviews of Sew Cute by Katie
"I was super excited to find this place and have them embroider something for me. I always like to support small businesses and thought this one would be perfect! When I called in I spoke with Robin who was very kind and provided excellent customer service. Robin let me know to send in a .dst file of my logo and that it would be done in a week. I asked how I would go about submitting the order completely and she told me that all I would have to do is send that email. I sent it in and received an email back from Katie advising they can’t accept that file and to send it as a jpeg and that there would be a $50 fee added for converting the jpeg to the proper file type. I called as I was a bit confused since this conflicted with what Robin had advised me. Robin initially answered and was quickly hushed by Katie who grabbed the telephone. Katie wouldn’t let me explain my confusion, instead talking over me and rushing me off of the phone. Portrayed poor customer service when speaking with me and brushing off all of my questions and making it seem as though my confusion was my fault. Ultimately— I decided not to go with this business as I would never want to support someone who were to treat potential customers that way. Wanted to offer an honest review of my disappointment with this interaction. Robin is great. Katie needs a refresher on how to be a kind and not so condescending person."
"Very quick and helpful service. I had a single sweatshirt completed within just a few days. The stitching is very nice. Customer service was great, attentive to detail"
"Sew Cute By Katie is the best! I needed a company logo embroidered onto a jacket for an employee. The staff was very professional and friendly. My order completed within just a few days. It looked perfect! The store is full of the cutest items for gifts as well. I will always bring our business to Sew Cute By Katie. I am so happy I found this store! Thank you!"
"I needed my bridesmaid dress hemmed on fairly short notice. Katie got me in immediately and had my dress ready over the weekend. I was, at first, pleased with the hem job but after further inspection, I realized that in several places, the top layer was hemmed too short. I had to use at least a dozen safety pins to pin up the second layer. The hem also started to fray even before I wore it. Very frustrating. I had needed it done within a few weeks (which I let her know), so I would've rather her kept it longer for a better quality hem. I wouldn't go back there for clothing alterations. Maybe the embroidery is higher quality."
"Poor job in my opinion and I feel like my order was carelessly taken care of. Half of the work I requested to be done on the price was missing at pick up and no refund was offered or solution to the issue. I felt like I shouldn’t have to be the one to ask if I would get a refund for the work missing but I did and nothing was done. Probably won’t be back. Mistake was on something very meaningful and I felt as if it was brushed off and they kept my full payment without reimbursement as well :/ yes, this is my business account. The item was my child's first Christmas stocking in which the entire middle name I requested was left off. I confirmed with Monica that we had written it down for design and it was. I was not offered anything for the mistake correcting it or providing me with a refund of the materials that were not used but were paid for. It's unsettling when the customer comes in and finds that something very meaningful was messed up and put so big on the center of it that other letters now cannot be added to it and the only answer I got from Monica at the front was "oh it would only be about two dollars that we owe you". I paid $55.00 total for a small name and birth date printed on a baby blanket (turned out correctly), and the stocking which was messed up entirely and that was the response I got about anything being done. That is why I am so upset, and rightfully so. Thanks."
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