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Courtyard by Marriott Austin Downtown/Convention Center
300 East 4th Street, Austin, Texas, United States
About the Courtyard by Marriott Austin Downtown/Convention Center
The Courtyard by Marriott Austin Downtown/Convention Center is a modern and stylish lodging option located at 300 East 4th Street in the heart of Austin, Texas. This hotel is the perfect choice for both business and leisure travelers, as it is conveniently situated near the Austin Convention Center and many popular attractions in the city. Guests can enjoy comfortable accommodations, excellent amenities, and exceptional service during their stay. Whether visiting for a conference or exploring the vibrant city of Austin, the Courtyard by Marriott is the ideal place to relax and recharge.
Photos of Courtyard by Marriott Austin Downtown/Convention Center
300 E 4th St, Austin, TX 78701, United States
Reviews of Courtyard by Marriott Austin Downtown/Convention Center
"The room was nice! Updated decor. The bathroom could use some work, but it does say a new experience is coming. I was beyond disappointed because I intentionally booked this hotel due to the NO PET policy listed on Marriott website. Imagine my surprise to hear a dog barking on my floor and at night. I needed to work from my room with recorded meetings and had a dog barking in the background. I called the front desk and it was confirmed that there should not be a dog on the side of the hotel I was residing in (there is a Resident Inn on the other side) and that someone would come up and check into it. I don’t know that anyone ever came, but when the dog continued to bark I tried to call the front desk again, but the phone continued to ring busy. I went to the front desk the next morning and was told that whoever I spoke to the day before was not correct and that I should have called the hotel to ask them directly. Additionally I was asked to find it on the website and show it to the manager. I was further insulted by being told that I should have gotten the name of the person I spoke to and should always call the facility directly to confirm that the information on the website is correct. I was highly offended because as a customer I did my due diligence checking the website, Marriott does not pay me to put in additional time to confirm the details of their website. Essentially the manager apologized, told me there was nothing she could do, but that she will comp the fee I was charged for early check in. Overall the facility was really nice and conveniently located in walking distance to a lot of places. I would not stay here again due to the principle of the matter."
"The service was impeccable. My husband lost his wallet and they were so helpful with trying to help us find it. Unfortunately we did not succeed but the hotel staff was great. Kind of pricey for the suite that we had that wasn't that big. The normal rooms were way better than the suite"
"Guest associate Gwen checked me in at the front desk and I knew I was in good hands. She was thoughtful, personable and hilarious. She made sure I had everything I needed after a long day of travel. Rooms are clean and comfortable."
"First of all, I met with Gwen, the guest service associate, and she was outstanding! She got me checked in a room earlier than expected because I got in early and she was so helpful and Helpful knowledgeable of the hotel and what it offers! And then went into the Starbucks at the hotel and was helped by Leah. Leah was amazing! I came back in the afternoon after my work appointment and she remembered my name! That was very impressive. Anytime someone comes to Austin I will recommend this hotel. Definitely top-notch Service here!"
"Not an unpleasant experience, but lacking amenities at this price point. Breakfast isn’t included and should be. The pillows are terrible - they are like soft sacks of potatoes. The water in our bathroom, both from the sink and the shower, smelled a little like fish. Room was unique and spacious, although a little loud with construction just outside and 8 floors down. I could also hear most of my neighbors doors opening and closing. A rear door on the bathroom was great - still don’t understand bar doors for bathrooms. Probably wouldn’t stay again unless a few items from above changed."
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