The Chifley Houston, Tapestry Collection by Hilton

"Today would have been my second time staying at this hotel. However, when I arrived in Houston I was notified via email that my room was canceled. I called to find out what happen to my reservation on that I have had for months. I found out from a very rude assistant manager Mary that my reservation was moved to a Sheraton. However in my email it says it was canceled at 3pm. The reservation that was supposedly made at the Sheraton wasn’t even for the same days so basically was left without a place to stay. Now I’m having to scramble to find a place to stay for the next two nights. My first stay was nice besides the staff were very condescending which I just brushed off as a one time thing but apparently it’s all their staff especially when they are trained by the horrible rude manager. If the general manager reads this Mary deserves to be promptly counseled on customer service!"

"Really enjoyed my stay here. Great location very close to the Galleria. Plenty of food and shopping options nearby. The staff was great - all friendly. The bartender was awesome. I just wanted a snack and got the bomb Brussel sprouts - they were delicious. Rooms were modern, spacious, and clean. And the hotel was beautifully decorated for Christmas. I would definitely stay here again."

"The only con here is the traffic. Houston traffic is ridiculous. But the hotel itself was amazing. Very nice decor. Theres a very nice bar downstairs next to the dining area. My room was very well set up. It seemed very clean. There's plenty of places near by to check out. The staff was very helpful."

"The rooms have plenty of space and are comfortable, but mine felt slightly damp throughout my week stay (maybe that's just Houston?) The restaurant staff and the bartenders were all great. The real downside to the entire trip was the girl who checked me in on Saturday. We asked for an early check in before we arrived and were told that would be possible. We arrived very early (9:45 am) and were told that 11 am would be the earliest we could check in. That was fine (totally understand about needing to clean, and maybe having no rooms available yet) so we grabbed breakfast in the dining room and hung out in the lobby for a bit. When I went back up to the desk later to see if she had a room ready, she looked at her watch and said "It's not 11:00 am yet." It was 10:57. What a massive customer service fail to split hairs like that over three minutes for a customer spending a WEEK in the hotel. I found out later that one of my coworkers had had a similar run-in with the employee over a same level rinky-dink issue. It's likely enough that I'll probably stay someplace else the next time I have to go to Houston for business."

"Stayed for a couple of nights and the entire experience was great! Even their basic single bed room was great. Very modern design with a home-y feel. We spent some time at the pool which was clean and quiet, plenty of towels and space to relax. Didn't get a chance to eat there but the bar and restaurant looked good. The only downside is that the two TVs we had were limited to basic cable with no options to rent movies or stream anything. Would definitely stay there again."