Extended Stay America - Houston - Westchase - Richmond

"It was not what I thought it would be staying at this location. First the elevater was not working my entire stay. The horrible smell through the hallways. The worst part is the freaking roaches! Roach infested! The hanging out in front of the hotel at all times of the day and night. Them having the nerves to have a policy for the guest company to check in only with the guest. This one location makes the entire brand look awful and pathetic. Never again!"

"I came here due to having to have public access to the bus line. My sister and her fiance stay here. We have 2 service dogs and was told that they wouldn't accept their paperwork and refused to do anything about it. They are charging us for service dogs which is illegal and also they allow drug dealers here all day and night. The desk general manager and assistant general manager decided that our service dogs weren't qualified even with proper documents. The hallways always stink and the assistant general manager decided to lock us out of our room over a few bucks. The assistant general manager also threatened us with the seal team even though we stay to ourselves. We have people above us that stomp all night long. Our window is broken and has been broken since we got here and they have yet to fix it. They even told my sister that her seizure dog doesn't look like one. This is one of the worst hotels I've ever stayed at. We also talked to others and they said that their service animal was supposedly not approved. They even said that it was up to them on the service animals, on which ones they approve and don't approve. This is ridiculous. I say zero stars. The assistant general manager made it a point to leave when he did this and then come back after we paid. There is no communication between any of the staff. The entrance way to the lobby is always dirty. The hallways always stink."

"Just pissed they are supposed to have eats in am but for almost 2 weeks it's been nothing just coffee and the help not seem to care. The owner needs to cheap up on rooms or fricking serve what they are suppose to!"

"I STAYED HERE JUST CHECKED OUT AND THE GIRL NAME LEX ACCUSED ME OF SMOKING AND I DON'T SMOKE!!! THIS PLACE IS GREEDY FOR MONEY!! BESIDES THE ROACHES OMG THE ROACHES WILL CARRY U OUT THE DOOR!!! NINA AND THE OTHER FRONT DESK WAS OK BUT THIS YOUNG LADY IS VERY RUDE AND AGAIN I DO NOT SMOKE!! THE ROOM REEKED OF SMOKE AND CAT PISS FROM DAY ONE!!!"

"Very unclean. Awful smell in the hallways, elevator, and room. Roaches in the room. Internet connection is very slow, and drops fairly frequently. Room AC air filter seemingly hasn’t been changed in several years - it’s kicking out a huge amount of dust every time it turns on. Trash room on the third floor is overflowing. “Free breakfast” is nothing more then granola bars and circle-k tier muffins - not even any fruit. Doesn’t match advertising. Bed is extremely uncomfortable. Overall an extremely poor experience. I don’t know if all ESA locations are like this, or other long-stay hotel chains, but this is very much not worth the amount paid."