Staybridge Suites Houston Willowbrook, an IHG Hotel

"Location great Service terrible Rooms disgusting Changed rooms 3 times First, they moved me because the TV and electrical outlets are not working in the room that I was originally in there was random pieces of tape on the walls and door frames in this room as well the second room they moved me to had it look like pubic hair that had been shaved in the bathtub and all over the bathroom floor. There’s also obvious trash on the ground can greasy countertops The third room, they moved me to had blood stains on the sheets and drops on the floor, unknown splatter on the walls/doors /cabinets I spoke with the assistant general manager multiple times, including multiple staff at the front desk. I requested a come from a stay each time I talk to general manager he said he’d talk to the GM to take care of things it’s been a week and nothing has been taken care of. I’ve left my phone number I have called and no one has returned my call. This is disgusting And I tried to resolve things in a professional manner there professional mannerism was when I asked for just to come back to a clean room, was to remove my stuff from the room and put new sheets on the bed. Nothing was actually cleaned including the blood on the floor And splatter on the walls and doors"

"This Staybridge is very outdated. The bathtub would pool while the water is on and not drain properly. The walls are thin, and you can hear your neighbors. We were on the first floor, and whoever stayed on the 2nd floor sounded like they brought in a group of elephants. This is not the Staybridge hospitality that I am used to. Left a bad impression and am not interested in staying at any Staybridge facilities."

"I highly recommend this particular location to stay with! Whether you're on vacation, or are needing a really nice place to stay for a period of time, THIS is the hotel you'd want to be! Marc, the general manager, AMAZING!!! In fact, the ENTIRE staff will make you feel so welcome! Free continental breakfast every morning, fantastic coffee available all day, a beautiful area and view on the backside of the lobby, nice outdoor seating and BBQ area that's covered, cute doggie area with seating, I could go on and on about how fantastic this hotel is, but instead, if you're in the Houston area, bring yourself and your family, or just yourself and swing in for the rest of your trip! You WON'T be disappointed!!!"

"Elevator was not working the whole weekend. This made our vacation pretty uncomfortable. We had to lug all our things up and down 3 flights of stairs each time we went on an outing. The lock on the door was broken which is a major concern. It wouldn't latch completely. Breakfast was good. Rooms were clean. Bath products in the room are Dove. That was a nice touch. Most of the employees seemed nice although 1 employee who actually may have been a manager appeared to be rude to a worker there and then to a customer. She could really work on her customer service skills. There is a pond near the parking lot so cute ducks visit the parking lot and around the perimeter of the hotel. That's a plus. Most likely will not go back to this specific hotel on our next trip."

"Last minute stay when our AC went out. We brought our bulldog as well ( she can’t take the heat either). Overall it was a great value for the comfort and amenities. The negative reviewers complaining of a funky scent are not used to Houston heat, in my opinion. The hallways trap humid air and that’s that. The room itself was ice cold and smelled super clean - just the way I like it in July. We checked in at 11 pm and felt safe as it’s a quiet, off the main drag location. Pool was great, perfectly maintained! And there was a little dog park on the grounds. So thoughtful. We enjoyed the complementary breakfast in the large lounge, as well as top notch treatment by the staff. And there’s ducks!"