TownePlace Suites by Marriott Houston Northwest
11040 Louetta Road, Houston, Texas, United States
About the TownePlace Suites by Marriott Houston Northwest
TownePlace Suites by Marriott Houston Northwest is a comfortable and modern lodging option located at 11040 Louetta Road in Houston, Texas. This hotel offers spacious suites with fully equipped kitchens, free Wi-Fi, and a complimentary breakfast buffet. Guests can enjoy amenities such as a fitness center, outdoor pool, and BBQ area. The hotel is conveniently located near popular attractions, shopping centers, and restaurants in the Houston area. Whether you are visiting for business or leisure, TownePlace Suites by Marriott Houston Northwest provides a welcoming and convenient stay for all guests.
Photos of TownePlace Suites by Marriott Houston Northwest
11040 Louetta Rd, Houston, TX 77070, United States
Reviews of TownePlace Suites by Marriott Houston Northwest
"DO NOT STAY HERE! BED BUGS (Room 216- Feb 2024)! I booked this hotel but then saw how horrible the reviews were. We decided to give it a try anyways. I should've listened to the reviews! We checked in and were given a room on the second floor. I noticed right off the bat that the elevator inspection was really past due. Asked for a first floor instead since we have 5 kids and Lord knows it would be our luck to get stuck in an elevator. Denied. We just took the stairs to be safe (thankfully we're all healthy and can do that). Minor inconvenience for us but really not safe for anyone using the elevator. Because other reviews mentioned bed bugs, I inspected the beds as best as I could, didn't see any so we unpacked. Had a good night but did notice a bite the next day on myself and 9 year old son (slept in 2 different beds). I shrugged it off as a mosquito bite until my husband found them- BED BUGS lurking in the couch bed. We took pictures, showed the front desk staff who seemingly didn't believe me so sent housekeeping and maintenence to confirm. They did and we checked out and went to the Hyatt across the highway (MUCH better hotel). Icing on the cake- staff made it sound like they knew it was a problem with that room and they still put us in there. Also overheard, other guests said they needed towels and the front desk said they were completely out of towels and needed to wash some. Edited to add: I knew I saw a review about bed bugs and noticed we stayed in the SAME room the other poster did- 216! It was a review from 4 months ago."
"AVOID AT ALL COSTS!!! Its Not Worth It. (TownePlace Suites Marriott Houston, TX Northwest) This place is a nightmare! They'll clean out your bank account and kick you out if you dare to complain about their shady tactics! **They aren't own by Marriott, but a horrible franchise owner. ***I The manager, Jackie (Jacqueline), and the general manager have shown absolutely appalling and biased behavior. They accused my family of using and staining 30 towels, which is utterly ridiculous given our normal usage. Access to towels is tightly regulated, either through housekeeping or the front desk. Yet, they insisted we pay $70 for towels we never even touched. This whole ordeal feels like payback for our previous complaints about unauthorized charges. They've repeatedly taken more money from our accounts than agreed upon. They've siphoned over $1000.00 from my checking account and $500.00 from my son's, account, on top of regular fees during our stay. And there's more. There are clear signs of racism here. They refused my son breakfast, claiming they were out, only to serve another guest of a different race upon request. When I confronted the manager, instead of addressing the issue, they threatened to kick us out simply for voicing our dissatisfaction. I made it crystal clear that our unhappiness stemmed from their deceitful practices, mistreatment of my son, and baseless accusations against us. It's beyond unacceptable to endure such treatment and have them hold onto money that isn't theirs. Roaches running wild in their hallways and dog poop all over the place. At night feels unsafe, people selling drugs and it smell like heavy weed smoke throughout the premise. *****I would recommend going to the Marriott that is right next door sitting on Louetta.***** Save yourself the headache and steer clear of this place!"
"2 words - TRAIN WRECK! My family and I have stayed at this hotel a few times over the past 2 years, but with each stay, I'd have to say it has gone from bad to worst, to what else might be after worst... disgusting maybe? The whole place seems to get less taken care of the next time we come around. This time we found old food stuck to the microwave and most surfaces upon arrival. Obviously, housekeeping is not doing a very good job at all. TV remotes doesn't work, no upgraded internet for elite Marriott members, no premium channels, and if you connect to the wifi, be ready to have a malicious virus placed on your laptop or device by unscrupulous people who've made the place their abodes trying to steal your information. The furniture is old, and good luck in getting hot water to shower with. The only good this about this place is the cost and even with that I'd say Buyers Beware!! Updated Review: I'd give this place 0 stars if I could. Anyone rating it more than 1 star must be a relative or friend of the manager, Ana Rodriguez, who is the worst management type person I've ever encountered in my life. She is irresponsible, a liar, and downright condescending and racist, I don't know how she still has a job. Or better still, why this place is still allowed to share the Marriott name. Please don't go here if you care about your health. There were bloodstained towels left in the 2-bedroom suite for us to use and the utensils in the kitchen I'd not offer even to my worst enemy. Just read the enormous amount of negative reviews on this MOTEL. I wish we did... All in all, save your money, and go to the Element a few streets down instead, just a few bucks more and you'd have a more passable stay."
"This was a nightmare I tried to give them the benefit of the doubt but I couldn’t. I came in late took a shower told my son go grab a sheet set for the pull out bed. I woke up and saw old blood stains on the sheets and the extra pillow she gave us. This is unacceptable and I will be taking further action. This property should be shut down or new mgt. old burgundy towels from the dollar store the couch was torn. Sounds like sabotage to keep my deposit. The Latino manager Ana discriminates against black people when her father and sister works for the company as well. No social no nothing illegal. Something needs to be done about this and trust me I will not stop until a case is opened."
"Overall nice local hotel. We had the kitchen included in our stay and everything seemed fine. Staff were really nice I think her name was Saiyra and very accommodating. I enjoyed the breakfast as they had a good variety for Marriott standards. The hotel is on the older end but all the amenities are provided. Shower room was good. Cookies were a nice touch for the welcome bags 4.5/5 would recommend"
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