Akumin

"Rude staff! Or shall I say rude receptionist Nina or Mina whatever her name is answered the phone very rudely when I had told her that I called my insurance and was just verifying if a service was offered at that location. She cut me off and let me now how much of an inconvenience it was to have to repeatedly verify the same information. I didn’t even end up scheduling with them because if this is how I am treated when I first call to get some simple information ,I can just imagine the way they will treat me at the facility. Sorry to bother you Nina maybe get a different job that doesn’t require you to have customer interaction."

"ABSOLUTELY the best! First let's talk about the process. Easy scheduling. Accessible parking. Central location. No long waits. If there is a copayment, you will be notified. Very attentive to your appointment time. Locked room for your personal items. Gio makes sure you are comfortable. Blankets. Music. Pillows. But it's the customer service that makes the separates Akumin @38th street stand out. Nina and Gio are warm, personable and compassionate. They genuinely care about your experience and are consumate professionals. Due to injuries, I've had several scans. It's reassuring to see Gio's face each time. He is a constant! Not a high turnover facility at all which says a lot nowadays. The small team is tight and obviously enjoy what they do. Its not just a job. Nina is a joy! Witty while being efficient. Fantastic customer service! She also lent a listening ear regarding an issue I was having the day I came in. Above and beyond!"

"I had the beat experience getting an MRI on my hip. I did not have to wait, and got my results within an hour. The staff was wonderful and the scheduling was so easy. I highly recommend Akumin over any other imaging center. In addition to all of this the office is very nice and clean. The whole experience was excellent."

"This was my best MRI experience, and I have had many at different facilities. The front desk receptionist went above and beyond to make sure I was well taken care of with my insurance and gathering previous images. The technician was so nice and took every step to make sure I was comfortable. The MRI machines even have beautiful paintings on them, so it felt cozy. 10/10!!!"

"I should have trusted my gut when they were rude when I scheduled the appointment. I arrived for my appointment and they proceeded to tell me I needed to pay over $400 before they would proceed. I asked to speak to some in the billing office as I have two insurances and that seemed wrong and why wouldn’t they have told me the cost BEFORE I arrived? I was told “there’s no one” to talk to so did I want to proceed and pay, cancel or reschedule? I chose to cancel. I should note the place was empty and the technician was lounging on the couch watching tv when I arrived."