Ann's Hallmark Shop,

Summit Plaza Shopping Center, 4346 Summit Plaza Dr, Louisville, KY 40241, United States

"Always has a great selection of keepsake ornaments."

"This location does not accept certain US paper currency, which should not be their choice to make. Store will not take $100 bills, but $50 bills are ok? Make that make sense. Made for a terrible customer experience."

"Very disappointed in our experience at this Hallmark store. We were looking for a particular 2023 ornament. Unfortunately, they were sold out of this ornament( which I understand). They did have a display ornament. I asked to purchase the display and was very curtly told " we don't sell the display ornaments." This was very clearly not true as multiple display spots were empty. They did not offer to try and find one at another of their stores We went to Missys' Hallmark at the mall, found the ornament we wanted and spent an additonal ,$135.00 It was Ann's Hallmarks loss! The staff at Missy"s were friendly and helpful"

"DO NOT ORDER ORNAMENTS IN ADVANCE AND EXPECT THEM TO BE THERE!!!! Horrible experience and an unsympathetic “just the way it goes” mentality of staff. AVOID AT ALL COSTS! Big ornament debut. I ordered online the day before to make sure I got the ones I wanted and didn’t have to fight the crowds. Several hundred dollars later, and my order placed, I go in this morning. “We don’t have any ornaments under your name.” What? Finally after a few minutes of them not knowing what happened, they said… “oh. We haven’t done any online orders yet.” And we’re probably out of them all as we were busy this morning. Again… WHAT? Well… they open at 10 and don’t get there til 9:30. Uh… Ornament release day. You may want to get to work earlier that day!!! It’s like calling ahead for a reservation and when you get there, you’re told you have to wait as they went ahead and seated everyone else ahead of you that DIDN’T have a reservation. NEVER AGAIN will I patronize this establishment. It has left such a sour taste in my mouth that I may forgo ALL Anne’s Hallmarks if this is how they’re run. Sadly, I’ll just have them delivered now and not support local business, which I try to do."

"Will definitely shop here again. The staff were so helpful with everything I was looking for and what was out of stock they took my name down to call me when that item comes in again. Such an awesome experience for my first time visiting."