Comfort Inn & Suites
404 North Interstate 35 East Road, Red Oak, Texas 75154
About the Business
Comfort Inn & Suites is a cozy and inviting lodging establishment located in Red Oak, Texas, United States. Situated at 404 North Interstate 35 East Road, this hotel offers a comfortable and convenient stay for travelers passing through or visiting the area. With spacious rooms and modern amenities, guests can relax and unwind in style. The friendly staff is dedicated to providing top-notch service and ensuring a pleasant experience for all visitors. Whether you're in town for business or leisure, Comfort Inn & Suites is the perfect choice for your stay in Red Oak.
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Contacts
404 N Interstate 35 E Rd, Red Oak, TX 75154, United States
Reviews
"I was a student with Schneider and wow, they do everything but a red carpet for you here. Rooms were cleaned EVERY day while I was gone at training. The staff, especially Zander and the manager, Trini, were phenomenal. I'd expect that level of customer service from someplace really fancy, not a comfort inn. They treat you right with each and every interaction and went above and beyond the bar. Lastly there's a TON of food served hot and plenty at 5am. Biscuits, eggs, and a rotation between sausage and ham. Little things of yogurt, various breads, and fresh banana and apples. I'll be visiting again!"
"Customer service is phenomenal here!! Trini goes above and beyond to make sure her guests are taken care of. The front desk is always warm and inviting at check in ready to answer all your questions. You can count on the evening crew to have breakfast ready with a hot cup of coffee for the early risers. Housekeeping does excellent work keeping the place together while their renovations are taking place. Clean rooms, clean pool, friendly caring staff, would definitely recommend"
"Unsanitary Conditions: - Vomit, blood, and other human bio in the living room areas and around the beds. - Stench of smoke in non-smoking rooms. - Strong odor of animals. - Ants on the window sill. Safety/ADA-accessibility: - Non-ADA accessible accommodations. There are three floors and the elevator only reaches the second floor. - No fire extinguisher on the third floor in case of emergencies. - Phones located in both of our rooms were inoperable. We could not phone outside resources or in-house services in cases of emergencies or to communicate issues with the rooms. - Exposed wires in the lobby and third floor. Lack of hospitality: - Staff was unfriendly and unresponsive to our needs. Upon contacting Choice Hotels, I was notified that the staff made no formal notes or comments regarding our concerns although we attempted to resolve the issues each day of our stay, and now after check-out. - Deactivation of our room keys on the second day although we reserved for two nights. - Overall, stay was not true to advertising. Rooms, the lobby, and other amenities look much different than what was presented online. I have been in contact with Choice Hotels (the corporate parent company for the hotel) but have not reached a resolution. The hotel staff was not responsive to our complaints during our stay, nor have they helped bring this to a resolution by issuing a refund."
"I hate to write this review because the staff was LOVELY. The gentleman who checked me in was kind, friendly, and accommodating, as was the woman who checked me out. However, nobody wants to have curtains that don’t close when you’re in the first floor facing basically a strip mall. It was so bright at 10 pm that I could have read a book. Traveling alone as a woman, anyone could have seen whatever I was doing the entire time I was there. Additionally, the room itself was fine but not great. Hair in the shower, random screws on the dresser, no light switch covers. I know it’s a cheap hotel but these are easy details to get right. Photos show the curtain where it was fixed to the window frame, the state of the shower and other details, and how bright and transparent the window situation was"
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