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Hampton Inn & Suites Dallas-The Colony
3650 Plano Parkway, The Colony, Texas, United States
About the Hampton Inn & Suites Dallas-The Colony
Hampton Inn & Suites Dallas-The Colony is a comfortable and convenient lodging option located at 3650 Plano Parkway in The Colony, Texas, United States. This modern hotel offers a range of amenities including free hot breakfast, a fitness center, indoor pool, and complimentary WiFi. The rooms are spacious and well-appointed, perfect for both business and leisure travelers. With its convenient location near major attractions and businesses in the area, Hampton Inn & Suites Dallas-The Colony is the perfect choice for your stay in the Dallas area.
Photos of Hampton Inn & Suites Dallas-The Colony
3650 Plano Pkwy, The Colony, TX 75056, United States
Reviews of Hampton Inn & Suites Dallas-The Colony
"On February 29, 2024, my wife checked out of Room 225 and accidently left her diamond necklace in the room. She returned to the room and found the necklace was gone. Housekeeping denied seeing the necklace and, thus far, management is NOT willing to investigate or reimburse. The hotel is liable for negligence, and we plan to pursue this through a liability claim. Avoid this hotel as staff are not properly vetted or investigated. Having a $1,000 necklace stolen is completely unacceptable and management needs to step up. Update 3/5/24 - while we have received a message from the GM (Devonte Yelding), there has been no acknowledgement of their liability. Mr. Yelding stated he would be supportive of action against the employee(s) involved but that is a deflection of responsibility. Does he really believe we would get any resolution by taking unilateral action against a housekeeping employee. Under Texas statute, Innkeeper Liability rests on the hotel. We are forced to move this to a legal action. Very poor management response and complete lack of accountability."
"Our stay was great! Clean and comfortable. Front desk customer service was great as well. Checked in Friday evening on 2/16/24. The customer service was great through our whole stay. Breakfast was delicious! Very close to restaurants and movie theater as well. We will stay again at Hampton Inn in the Colony again"
"For the price, this isn't a bad hotel. Great location, really beautiful hotel. There are some small changes that would really make this hotel great. Our digital key never came, so we had to check in at the lobby (first world problems, but the whole point of the contactless check in is to just go straight inside). Empty lotion bottle, empty conditioner bottle. Our mini fridge wasn't plugged in so we had to move the dresser to plug it in and it smelled SO bad so we just unplugged it and got ice for our cooler to put our food and drinks in the car. The rooms are spacious, but it wasn't cleaned great prior to arrival. Hairs in the bathroom and sheets, debri on the bathroom floor, stains on the sheets. The breakfast buffet was good, and plenty of good coffee. Overall, a few small changes would really make this a 5* stay."
"The rooms are spacious but with some issues. One bed was more comfortable than the other. The bathroom doors are “barn style” that do not have a lock. The same door is for the closet. You have to purposefully make sure the door is closed all the way if you’d like proper privacy. Also, the rooms have a small fridge but no microwave which is annoying. Especially when they have convenience microwave meals for sale. We found other people’s things behind the curtains—including medication. Underneath the bed near the wall was terribly dusty and had wrappers. Luis, I believe, at the front desk was hardly personable. I had an issue with the dryer—didn’t work after I had a load of wet clothes. We’re on a road trip, it was a necessary amenity for us. He just proceeded to shake the machine violently a few times. The laundry room smells absolutely foul, like the most intense urine scent. He gave me my lost $2 and I left with a bag of wet clothes. Hardly an apology for my inconvenience. Just some muttering that someone else or some other company manages that. My family went in and requested adjoining rooms and I asked at check-in if this was an adjoining room to that person and he said yes. Turns out that room wasn’t an adjoining room to anyone. So we had to switch rooms and he had no recollection of our family stopping in a few days proper to make sure this request could be honored. The first time they stopped in they couldn’t even find my already made reservation, so she even had to go back to ensure this could happen. Just weird stuff. The lobby seating area apparently is not open for people to congregate and someone came over to give us a half hour to finish up on Monday night. It was a bit late, but we were just letting a newly 11-year-old open their gifts and have some little individual cakes. There were a dozen of us, and yes, half were local and not staying at the hotel. But, I’ve never had this issue at another Hilton brand, in fact I’ve always felt welcome to hang out and congregate with others. We weren’t drinking or being rowdy, etc. We were just having time for good byes as we head back to WI and they all live in TX now. I’d stay here again simply for the indoor pool and proximity to family, but I do hope for a better experience next time."
"I should have known I was going to have a problem, when I was starting the process of booking a block of rooms for a company event with the Sales manager Paris. I originally called inquiring for a block of rooms and Paris stated she would call me back. After not hearing from her for a few days, I called and left her a message but again did not receive a call back. After about 2 weeks I left another message asking if there was someone else who could help. Paris calls back all rude as if we never spoke and admitted not even remember speaking with me. Fast forward to the promises made. We were having our company Christmas party at the venue in the same parking lot, I was told this location had a shuttle that would allow my employees to be shuttled to and from the event and she said she would give me a one time courtesy to have the shuttle available until 10:30pm. Extremely nice of her I thought. Fast forward to the event, 6:25pm (our event starts at 7) I receive a call from one of my managers and he states the Hampton Inn does not have a shuttle and they have no idea what he is talking about. I call the hotel and they tell me the same thing and guess what, Paris isn't in the office that day, so on hold I go for 18 minutes. Finally someone gets a hold of someone in sales and confirm that I there was supposed to be someone there for a shuttle. Unfortunately, my staff had to drive over by the time the shuttle arrived. You think I would get a phone call or something when I returned to work on Monday. Nope, Paris send me the portfolio for the charges on Tuesday stating she hoped my guests had a good time. No I am sorry, nothing. Worst customer service!"
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