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River City Imaging Centers
1750 East Common Street, New Braunfels, Texas 78130
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About the River City Imaging Centers
River City Imaging Centers is a leading health institution located at 1750 East Common Street in New Braunfels, Texas, United States. Our facility is open Monday to Friday from 8 am to 7 pm, providing convenient hours for our patients. You can easily schedule an appointment by calling or texting 830-302-4355. We offer a range of imaging services to meet your healthcare needs, including fax services at 830-312-7677. Visit us at Suite 1101 for expert care and state-of-the-art technology in a comfortable setting.
Photos of River City Imaging Centers
1750 E Common St Ste. 1101, New Braunfels, TX 78130, United States
Opening hours of River City Imaging Centers
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
Closed
Sunday:
Closed
Reviews of River City Imaging Centers
"Very caring staff. They were very thorough and left no stone unturned to make sure my images showed the area they were looking for."
"I had a CT scan here and received the utmost care. The radiologist was so kind with me. I really appreciated the staff here especially when I was hurting."
"2x I have called. First time i opted to leavecs message, and the call was never returned. Second time i was told I was 3rd in line, then next in line, and then 4th in line!! Left a message instead, never received a return call."
"RCIC makes it very convenient to contact them by being able to text them. When scheduling an appointment or if you have any questions, they can be reached by text. This saves time from being placed on hold or calls dropping. Thank you for the great service!"
"*UPDATE* I did finally get my refund yesterday (7/25)! I am going to assume Raul (who responded to my original post) was integral in making this happen, so thank you, Raul! I did not receive a call or any other communication. I only realized the refund had finally gone through when checking my account. I have added an extra star to my original two star review, now that this has all been taken care of. Again, I want to reiterate…the staff at the facility was excellent. I have absolutely no complaints there and I do hope that my case as an isolated event. *ORIGINAL POST* The diagnostic experience was extremely professional, thorough, and quick. Both the front desk and technicians were wonderful and welcoming. My issue is with the billing department. If not for this, I would have given 5 stars. When I came for my appointment in 12/2022 I was told that my insurance did not approve my CT scan due to lack of medical documentation. I went ahead a paid the $400 on my debit card, completed my CT scan, and went home to call my insurance provider. The scan was subsequently approved so I called the billing department in 1/2023 to give them the approval code. I was told that they would rebill and to call back in 30/45 days to verify that all was approved and then they would issue a refund. I called back 3/2023 and was told that the insurance had been approved and that my refund had been sent from billing to finance. I was again told to call back in 30 days. In 5/2023, I called back for an update and was told that it had not been sent on but that she was emailing right then to send it to finance and asked me to again give them 30 days for the money to be credited back to may card. After July 4th, I called back because I had yet to see any credit to my account. I was told that the notes show that it was emailed on 5/31 but there are no notes after that. I was assured that another email would be sent asking to expedite the process and get the refund processed. Again, I was asked to give at 30 days. Of course, by this time, I have decided to not wait the full 30 days, so I called today (7/13) just to check that the process was happening. But you guessed, it…..they still show that no movement! I was given the same explanation, that they will send an email and ask for the process to be expedited. I asked for a manager and was told that there is no manager on duty. I asked that they include in the notes that I would like to receive a call from the manager. I also advised that I will be calling every few days. Now, I want to assure anyone who reads this, that I have been nothing but polite, understanding, and calm on every phone call. I know that mistakes happen and I know these people deal with a lot every day, but I am really getting frustrated. This refund process is in the 6th month, they have verified that it has been covered, they have been paid by myself and by my insurance company, yet they cannot seem to make the final step of crediting money back to my account. I don’t know what else to do. Hence, this review. I will update as things progress. Wish me luck!"
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