Quest Diagnostics

"After receiving a text to check-in online, followed by checking-in at the kiosk when I arrived, I never appeared in the system. Even after the tech re-entered my info at the kiosk, I never appeared in the system. Even after providing my confirmation number, I never appeared in the system. Even after showing the text with the date, location and appointment time, I never appeared in the system. Fortunately, my appointment was early and I was seen as a walk-in. When leaving, I asked how such a snafu could be avoided in the future. The response? "You can't check-in with the person at the desk; they can only help enter your info at the kiosk." Seriously? I need to wait till there's a problem to see if I'm in the system (because I can't check-in with the person sitting right at the desk) and I can NEVER get a live voice on the phone?? (I tried every option. Nada.) I thought the online reviews were snide comments from people who couldn't jump to the front of the line as walk-ins. Joke's on me! The auto-scheduling via phone is obviously not communicating with the system, and there is NO ONE to handle the situation until AFTER a problem has occurred. The location is super convenient but the setup stinks."

"My daughter had appointments at this location, we were late due to finding the building and parking. When I went to receptionist she said you missed your appointments, we are closing at 12. I requested to see if she can squeeze me in since I was there. She said make a appointment, I needed some some assistance. I asked receptionist Maria G. if she can help. she answered the door is right there. She was very rude..no one should be treated like that, not everyone knows how to do things if they are doing it first time. Worst experience from Maria G."

"I made the appt online we arrived and I emailed them the doctors order that the doctor had provided for me. My 9 years daughter was hesitant about it but they were great with her. Only had to stick her once we were out of there in 10 minutes and the thing that too the longest was providing health insurance. The actually blood work took maybe 2 minutes. I highly recommend this location."

"Super hard place to find... wait time was okay... but when I got my blood drawn, the nurse hurt me... I usually don't complain about pain, but this one hurt... then I left and my arm was a little bruised, I wasn't too concerned... until the following day... mind u, in my 34 years, I have never bruised like this! Never coming to this location ever again!"

"Don’t ever waste your time coming to this location. First of all it’s inside a hospital. Signage? Directions? Clear instruction to get there? Forget it. You’re on your own. Arrived 20 minutes before appointment, took me 30 to find the suite. Told nurse at front my issue she told she couldn’t honor my appointment because I was more than 10 minutes late. Had to reschedule as a walk in. Next appointment was 1:10 PM. Not a soul in the waiting room. 5 nurses 2 patients and you can’t honor my time because I got lost in the giant maze that is this hospital. Fix your signage make it easier for people to find. Unreal. Never coming here again."