H&R Block 9475 Westport Road, Louisville, KY 40241

"So glad that I used H & R Block office to help me file my taxes. They were easy to work with, very thorough, and professional. Thank you David"

"Eleanor was more than just my professional agent she was a very outgoing and caring person that went out of her way to help me out with the extras she had laying around in her home life."

"The main reason I'll be coming back to H & R Block for tax preparation is Teri Hallmark, tax pro manager for Lebanon, Kentucky. I had a great deal of trouble scheduling tax prep in late September when many of your offices are closed. Your national hotline and website referred me to a closed office, and then to other locations where my appointment was scheduled and then rescheduled.The the process was very frustrating -- until Teri got involved. She was professional, helpful, personable and kind. Were it not for her intervention on my behalf, I would, frankly, be furious with H & R Block's lack of reliable customer service out of regular tax prep. season. Whatever you're paying her, it's not enough. I lost my 1099 from Social Security. Teri contacted my local Social Security office to expedite a replacement. She waited quite a while on the line with SSA, finishing my taxes while she was on hold. She was remarkable: thorough, efficient and never once condescending or exasperated with my lack of knowledge or preparation. I keep hearing about southern charm, but this is the first time I've seen it in action. Go, Teri!"

"Been working with Terry Hurst for a few years now, challenging years. He always does a great job and guides me through new tax guidelines. He tries to get me the most refund possible for my situation."

"I cannot tell you how happy I was leaving H&R Block today. I had an awful amount of stress going in because last year was a hard year financially and I hadn’t put away any taxes despite being an independent contractor. I was expecting to owe THOUSANDS of dollars, and Francine (being the Tax Wizard she is) actually got me a tax RETURN. AND having started a new business not knowing anything finance-wise, she told me everything I needed to know and let me ask any question I had. AND she stayed an hour over to help me. AND she was kind, courteous, and incredibly professional with a wonderful dose of personable. I will be back to her next year! Cannot thank you enough Francine!"