Walgreens 501 Caperton Drive, Richmond, KY 40475

"Definitely recommend NOT using Walgreens as your pharmacy, constantly getting pulled around, told one day and having to come back 3-4 times to get ONE prescription. The worst experience I've had getting prescriptions."

"I came to pick up my girlfriends prescription when the pharmacy wasn’t busy at all and they told me “20 minutes” which I was fine with but then I went back up to the counter and they told me another 25 minutes and then it started to pick up. You shouldn’t have to wait all day for your medicine"

"I've been using Walgreens pharmacy for about 14 years. I moved to Richmond Kentucky about a year ago and continue using Walgreens. Over the past year I have had so many problems with extremely bad customer service and being put on hold for a downright insulting amount of time, that I have now been transitioning all my prescriptions to CVS. I've tried talking to the people at the store, they didn't improve."

"I use to love this particular location until the last couple of days. I've never had a problem out of the pharmacy, but only the store employees up front, especially the females. They're extremely rude!! There's also a rude male employee. The female employees claim you can't get a physical copy of your receipt from the register because they send it to your email, while another employee gives us a physical copy all the time regardless that we have digital recipients through email. It's not just the receipt, it's the principle of the matter. A manager had given my uncle $10 onto his Walgreens account because we had a terrible experience with the female employees. The male employee said we had $3 extra besides the $10 , so we had $13 in total of rewards to spend in the store. We brought our items to the counter, and the male employee refused to let my uncle use the full $13 and he wouldn't even give us a reason why. Absolutely horrible customer service!!!!!"

"This is the worst pharmacy I have ever had the displeasure of working with. For everything from appointments to prescriptions, this pharmacy is a complete, unprofessional, failure. If you’re thinking of making an appointment to get a vaccination, don’t. The “appointment time” is never honored. You will wait an hour, at minimum. The room in which the vaccinations are given is filthy. If you need a prescription, it will take nearly an hour to get said prescription once notified that the prescription is allegedly filled. Frequently many standard medications need to be ordered, because this location is abysmally stocked. You will wait on the phone forever in an imaginary line and when it is finally “your turn” the actual pharmacy techs will tell you to “please hold” then hang up on you without ever actually answering the phone, repeatedly. To be clear, the phone incident was not just a singular incident of technical failure, nor accidental button push. Having called several times, I can confirm this is a horrid standard of practice. I can only assume the reason this pharmacy is even in business is due to the location and it’s being a nationwide chain. Otherwise, anyone who has ever had the misfortune of dealing with this pharmacy would certainly go ANYWHERE else."