Stanton House | El Paso Downtown 209 North Stanton Street, El Paso, TX 79901

"I hate to ever give a bad review but I wasn't really feeling this hotel. I feel the rooms should have 360 view on the website so you can the it better (pictures make it look better than it actually did), bed was very firm, the night staff seemed like they didn't want to be there (the morning staff was very friendly), parking was bad unless you do vallet (which wasn't available when i got there late after a long nights drive; if they had other parking it was unseen; like a parking garage that's only for vallet) otherwise you'll have to find somewhere around the block, and last but not least the price: there are much cozier and equally nice places for almost half the price. Unless you want to stay for something that's happening in the heart of downtown I wouldn't fully recommend."

"Regrettably, what marred this entire experience was the late-night woman working the front desk on 1/4/2024 at 11:50 pm. Upon entering the front entrance, we noticed all the lights were off, and she was in the dark at the front desk, barely greeting us. We needed water in the room, and when I asked her for some extra bottles, she checked and responded with, "We don't have any more." It's perplexing for a luxury hotel not to provide water for its guests. Then, she became rude and suggested we drink from the fountain. I don't even give tap water to my dogs. What kind of luxury establishment is this if it can't offer guests the simplest amenity of bottled water? I've stayed at luxury hotels worldwide, and this does not align with luxury service standards."

"Had a pretty poor experience here, unfortunately. First, the blinds in the room were broken and could not be opened. We asked the front desk if they could fix the issue or give us a credit for the inconvenience and they said they'd get back to us. They did not get back to us. A day later, we woke up to the room next to us blasting music super early in the morning. We called down to see if the staff could ask the room next to us to turn it down a bit, but we never heard the staff come by or call our neighbors, and the music continued. The rest of the experience was fine; rooms were otherwise solid and the location was great, but I expected better (or at least okay-ish) service."

"Its difficult to decide how to score this place. As an exercise in eccentric and arty interior design housing numerous pieces of art, some quite fascinating like the continuous ascending and descending chandeliers above the restaurant, it is impressive. The guest rooms also are quirky and quite charming to the eye. Where it falls down is if you look past the art and consider it as a hotel. Then the: * single glazing to the bedrooms windows which overlook the needlessly noisy atrium (needlessly as its lounge music played to a bar and dining area largely devoid of people) * way it wastes 100 gallons of cold water before the hot (well, 'warm') water reaches the shower in the morning * the lack if in-room tea/coffee facility - surely a standard thing nowadays * the way "breakfast included" means still paying $5 extra for an orange juice * the ridiculous positioning of the two elevators, movement between which is blocked by a concrete pillar and an oversized waste bin * the restaurant already closed by 8pm (the bar over the road "serves awesome nachos" we were told after arriving from.a full day of travel, tired and hungry) The alternative is stantons bar snacks, but $18+ for a 5" diameter tortilla with some fish on it maybe doesnt hit the spot, although your wallet will notice. In summary, a lovely looking environment but they need to hire an actual hotelier to reconsider how the place functions."

"The access is awkward but valets were quick and friendly. Cannot fault the service at all. The room while very nice was poorly laid out. Accessing the water closet was a challenge in the dark, could not use a nightlight because the bathroom walls are glass and the light would have been too much. I imagine other rooms may have been better. But if you want first rate service, this is the place to stay."