Comfort Suites University 4927 Marsha Sharp Freeway West, Lubbock, TX 79410

"*UPDATE - management is "deeply saddened" and customer service is "deeply distressed" but NOBODY is deeply fair or deeply honest enough to REFUND MY MONEY AS PROMISED. Could not disagree more. The lack of comfort was only rivaled by the lack of customer service. Despite late check in our room was not ready. Once "ready" we found a roach in the microwave and an inexplicable and alarming amount of hair in the bed, in addition to the previous occupants keys and the burn holes in the curtains. The latter wasn't that surprising given the stench of cigarette and pot smoke permeating the halls, or the raw sewage in the elevator. A complaint to the front desk (Martha) resulted in being handed a set of sheets and being told to "take care of it". An inquiry as to the smells was similarly handled as we were told we were lucky we weren't on the 4th floor where they were receiving complaints of a smell likened to that of a "dead body" ( they looked but hadn't found one YET). We intended to check out immediately but were told they would not refund our payment of more than $500 for two nights. In short, if you're looking to be treated badly in a place that smells like a backed up public restroom for $200 a night plus taxes and fees, go for it. At least you'll be going into it with your eyes wide open."

"This place is a complete DUMP. Definitely the biggest catfish you’ll ever encounter in your life. It looks decent on the outside but I’m warning you DO NOT GO IN THERE. First off when I arrived the hotel is hot, musty, and just weird. After checking in then coming back inside the front desk clerk (male) approached me and realized he had gave me the wrong keys to someone else’s room. Entering the room it was so dirty soooo dusty and just gross. I don’t think they have a housekeeping crew and if they do I guess they took the year off. There were stains everywhere bathroom was gross! We drove 2 hours to stay here and ended up driving back home after the event we attended because we were NOT sleeping there ! I was going to call and get a refund but I don’t want NOTHING from this place."

"Price gouging hotel. Extremely overpriced! Room stinks! Pubic hair everywhere in the bathroom! Filthy floors in the bathroom! This is a very unhealthy virus ridden hotel! It’s a sheet hole! Facility needs maintenance. Exterior grounds definitely needs maintenance. It’s dirty and overgrown! Couch in the room is filthy dirty! Location sucks. Hard to get back on to the highway. No restaurants near the hotel either! Definitely won’t stay here again!!!! Corporate greed at its finest!"

"After my late arrival Saturday night (8/26/2023) around 11:30 p.m. I was greeted with none other than my most unwanted guest ever. BED BUGS! After contacting the front desk office and providing them pictures of the mattress and sheets worth the bugs on them. She suggested moving us to another room which understand that there was no way for us to find another motel at that time of the night, so I chose to take another room and talk to management in the morning. so at 12 AM me and my family moved from the second floor to the fourth floor of the hotel. After everything got calm down and we got moved in. We probably got to go to sleep around 2 AM. I had an interview the following morning at 8 AM with a new job. Didn’t get as much rest as I desired. The following morning, I stop by the front desk they told me that the manager wouldn’t be available until later that morning. I kept my cool and I said OK and I went ahead and went to my interview after my interview I followed up with and they told me that the general manager wouldn’t be until 3 PM that afternoon. So I agree that that was fine all I asked if is for the GM to call me as soon as she gets in. So around 2:30 PM the front desk calls me and asked me if they could have pictures of the bedbugs that I had last night. I agreed I share the pictures with him. They reassured me that the general manager would be following up with me as soon as she gets in. Well here it is Tuesday 7 PM and I have yet to hear from the general manager. Dis just discussed me that they would guest valued member guest stay in such a place like this, and then not even offer the courtesy to reach out to them or even offer the courtesy of a three night stay this is the last time that I would ever stay at this type of hotel, or strand of hotel."

"I gave this a 5 star review because of Trey the front desk agent who was very busy but still took the time to take care of my mother and I. He was absolutely phenomenal! He deserves recognition for his calm attitude and I feel like he truly cared about the small issue we had. He is an asset to this hotel!"