Banfield Pet Hospital

"I've been going here since 2019 and love the staff. I have three dogs and two cats and they have always been so great with them, and getting us in if an emergency arises. Love the staff here so much. You can tell they love what they do."

"There's nothing worse than leaving a pet with a new doctor and worrying all day if they're being taken care of. Banfield's staff are always patient with my sensitive cats, and especially understanding of my exciteable German shepherd. I'm just so thankful to have a trustworthy vet. After moving to Indiana I still make the drive so my babies have the best care I can get for them."

"The staff is great. About 2 weeks prior to getting our puppy we set a appointment. Even though they scheduled it on a Wednesday but told us Monday we showed up Monday and they still saw our fur baby. It was his first vet appointment. They were amazing and the vet even came out and talked to us about Hershey. And after getting his first set of shots the very next day the doctor even called to check to see how he was doing . We are more than thrilled with this facility"

"Took Louie in for his 8-week exam on 10/21 and vaccinations, he was born 8/21. Lou comes from a line of AKC registered Weimaraner’s so upon dropping him off I gave them the birth record to ensure they had all the information they could possibly need being that this was his first visit there and he’d already had a one round of shots. After his exam I get a call from the doctor stating that Louie was in good health and everything checked out fine - did note that there were a small group of fleas found and recommended treatment (simparica), to which I agreed. As I’m picking Lou up from his exam, I elect to have his medical records sent to my email instead of printing the hard copy. They spend so much time talking about the care package subscription that I have to remind them that his collar is missing and I need his birth records back (this information was also given to me in detail when I dropped him off). After I get home and look at the medical records that were emailed to me, I notice that they didn’t mention anything to me about the other “findings” (see photo of document) during his exam. I call back to try and get more information and the receptionist says, “oh that’s just a part of the report, the doctor said everything was fine.” I clarify that I would like to know what skin injury and dental issue is it that Louie has, the next response is, “hold on, let me ask the doctor.” I waited on hold for upwards of 20mins, no one ever came back to the phone. After giving Louie the flea medicine, he’s been itching worse than before, I wonder if he’s allergic but the next available appt there isn’t until November. I will be taking Louie to first available veterinarian, and it surely won’t be Banfield. This place only seems to care about how many subscribers they can sign up and not so much about the care of your pet. Not one suggestion was made on what to look out for, training tips, diet options, NOTHING, they made sure I knew about the care plan purchase options though."

"They were friendly, upfront with costs and patiently interacted with me by answering all questions frantic fur mom's have on their first appointment. They played with my puppy and Dr Brown was the sweetest. I purchased the puppy plan but read about it throughly before arriving. They did try to upsale the plan but what salesperson doesn't ..?! I highly recommend them!"