Walgreens 2021 Hikes Lane, Louisville, KY 40218

"Was in drive thru for 1/2 hour only to be told they couldn't give me my script after I got 2 text messages to pick it up the day before. Due to not being able to check my information due to their ATM being down? Rude people. And not professional at all."

"Wouldn't pull my prescription from a Walgreens that was closed. Just a bunch of excuses as to why they wouldn't pull the prescription. This location is ok if you can get your prescriptions sent in or transferred over before the other Walgreens close."

"Phenomenal team there at the Walgreens on Hikes Lane I don't go to any other one because of that they truly care"

"A prescription for my daughter was sent to this pharmacy as our regular pharmacy didn't have it in stock. This is the Walgreens at Hikes Lane and Bardstown road in Louisville Kentucky. The cost of the medicine was $190. We found the same medicine at another pharmacy for $21. It is currently 810pm and we have been attempting to contact this pharmacy since 4pm. Nobody will answer the phone. I called the front of the store and someone answered who transferred me to the pharmacy and I got an answer then. I told the gentleman on the phone that they would receive a call from the other pharmacy and I needed someone to pick up the phone when they called. Of course when the other pharmacy called they did not answer. My child has now missed two doses of an antibiotic and has an untreated infection. This is extremely unprofessional and unacceptable. Staff tells me they are really busy. I understand as I am a nurse but 4 hours and nobody can pick up the phone is ridiculous. I will absolutely never use this pharmacy again and fully intend on sharing a review and letting everyone to know that if customer service is something you value then this location is not it."

"I wish could give this location zero stars, they are very rude and unprofessional and need better training, I've called back to back 7times after being hung up on by a guy who sounded like he didn't wanna help rushing me off the phone he was very rude and put me on hold and then hung up after the 5th time being hung up on and place on hold and not being helped, I called two more times and a young lady picked up she said "yeah" very unprofessional, you are at work that's not how you answer the work phone, so I explained to her what I was calling for and asked if she would be able to help and she said yes, she put the phone down and never came back to the phone I could hear everyone's conversations and everyone talking in the background about the prescriptions they needed I kept saying hello after 10mins of waiting I hung up, and still couldn't get help or my medicine, these people need more training and if they don't like the job and working with the public maybe finding a another job where they are not angry and having to deal with the public and Because this is unacceptable, I will not be returning to this location very unprofessional."