Cash America Pawn 5516 New Cut Road, Louisville, KY 40214

"Came in didn’t open on time the person told me to wait. I had to wait for her to get off the phone just for her to give someone a key to assist me. Victoria was on the phone didn't help after she got off the phone just decided to talk to a customer instead of helping a paying customer discussing non related work or purchasing information. Greeted that customer while on the phone and no one else. Keep work at work and personal outside of work. The young man that assisted me was new but assisted more than the two that was there. His service is five stars. The rating is for the other two."

"I went there to oawn my ring and I wasn't sure of the kt. The lady tried telling me it wasn't real. They always say my stuff isn't real then go somewhere else and it was 18kt real pure gold. They NEVER are fair. Yes they need to make there's too but they are just crooks. Hate to say it."

"Virginia is the most kind and sweet person! I had to pawn my ring because my dog got sick and I had to put her to sleep. Virginia was so compassionate over my loss up date on my review it ended up costing me $80dollars on a 200 dollar loan because I pawned it in August and went in. In September and payed the 40dllars to get that out of the way but the girl with the 3 different color die hair didn't bother to write it down and I figured she put it in the computer but I was wrong she ripped me off so ween I went in. In October I had to pay 40dllars again! People like that don't care about how it is going to affect the other person I give to my church and that money could have helped a lot of people in my church community if you go here I would only have Virginia wait on you I don't know about any of the others but don't let the girl with the different color died wait on you because she will rip you off! I tryed to explain but I had no prove make sure you have proof! Of what you pay. I try to give people the benefit of the doubt but in a place like that I guess you can't trust anyone she's going to give this place a bad name."

"Waited to see a firearm, was told I would have to wait to until the gun manager was available. I'm obviously a queer person, he proceeded to help some rough country guys who came on after me but ignored me completely. Then went and sat in the back, I asked and they told me he was waiting on ATF but had help other customers. It was very clear he didn't want to help me and was doing anything possible to not help me. Guess I was too queer to even be acknowledged. The female staff were all helpful."

"I go to all of the local pawn shops. I have been in this new cut location twice in the past 2 weeks. Each time I wasn’t greeted. The first time everyone was watching a YouTube video of someone testing out guns. I had to go talk to an employee to just buy something. The second time was today (1/8/22) I came in walked up and down the all isles even in front of the employee sitting down and wasn’t asked if I needed help. I was the only one in the store. As soon as someone else came in they got greeted and asked if they needed anything. I simply just walked out. This store lost my business for life."