L&N Federal Credit Union

"I've been a customer of this bank for over 5 years now and I will be closing my account in the next few days. I wouldn't recommend using this bank to anyone. Things haven't been so great financially for me and the amount of money these ppl have made off me is ridiculous. Over $1000 in overdraft fees since January 2022 alone not counting last year. I have opted out of the overdraft program but even then I get these $30 fees for a rejected transaction. I've called and visited the branch location and asked about refunding a few of those charges. I had 5 transactions that were refunded to me from the company that charged me. I asked the bank to refund a few of their overdraft charges being that those were refunded and they refuse to do so. The attitude and the way the manager looked at me today when I stated that they have made $1000 off of me the 6 months was unprofessional and rude. Pretty much telling me oh well, ur loss not ours. I understand they gotta make their money too but if they would have some compassion and understanding for their customer it would be nice. I am a single mom and doing the best I can to make ends meet. I cannot allow this bank to keep taking from me and not do something. you would think after their recent lawsuits they would be a bit more forgiving for its loyal customers. Do not bank here and especially the mount waahington branch. The workers are rude and very unfriendly."

"Ask for Ashley Carlton! I was referred to her by a close friend who also had a great experience. No time wasted, no hold times on the phone, she answered me every time. 10/10 experience and I definitely recommend Ashley and L&N for your mortgage as well as general banking needs."

"One of the most friendly places in Mt. Washington. I bank here because the membership and accounts are free, service is always great, and they generally offer lower interest rates on loans, and higher rates on savings."

"I was told I'd receive a call back within an hour regarding an important banking matter. 24 hrs later I called back to check the status only to be bounced between 3 different departments. I'll be exploring alternative banking options..."

"I recently financed a car through L&N and I received a great rate and the loan officer was a pleasure to work with. We were in frequent contact with each other during my buying process and she was wonderful about answering my phone calls and responding to my emails. Great experience."