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First Call Logistics
607 West Main Street, Louisville, Kentucky, United States
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About the First Call Logistics
First Call Logistics, located at 607 West Main Street in Louisville, Kentucky, offers comprehensive shipping services with a focus on visibility and reliability. With an exceptional on-time delivery record and industry-leading visibility software, customers can track their shipments every step of the way. The institution prides itself on simple invoicing and top-notch customer service, ensuring a stress-free shipping experience.
Specializing in perishable products and specialty freight, First Call Logistics was created out of necessity by The Horton Fruit Company to ensure reliable refrigerated shipping. Their network of carriers guarantees on-time delivery, giving customers peace of mind that their shipments will arrive when expected.
Serving a variety of industries including automotive, healthcare, retail, and more, First Call Logistics provides last-minute expedites, LTLs, and warehousing services. Their team understands the complexities of managing inventory and works to ensure that customers never have to worry about under-serving their market or dealing with outdated supply.
With locations in Indianapolis, Louisville, Atlanta, and Irving, TX, First Call Logistics is a trusted 3PL provider offering expedited shipping and warehousing services. Their commitment to visibility, reliability, and exceptional customer service sets them apart in the logistics industry.
Reviews of First Call Logistics
"I worked with Chris Martin from this company for some time now and I have never experienced anything unsatisfying. He's easy to get a hold of and never fail to tell the truth about the load I am hauling. The payment process is as easy as it gets. So if you're debating on whether or not to haul freight for First Call Logistics don't because they are who you want to work with. Pay and communication are outstanding! Call in and ask for Chris, he goes above and beyond when it comes to business!"
"Poor Ethics, lying to carriers and wasting our time. Booked a load with them and after booking Broker Nick Johnson, kept telling me product is not ready. When we called shipper, they advised product is sitting ready, good to go. Later on shipper confirmed load was picked up by another carrier. Nick double booked this load, lied to us that product isn't ready, and then probably found a cheaper rate. Do not book loads with them or you will end up wasting time, just like we did, setting up carrier packet and having drivers to wait. No TONU was provided, we are also reporting them to DAT."
"Bad Experience $$$$$. 200 miles before our destination to Mebane NC they change the destination to China Grove, NC for product Inspection 90 miles from our Delivery Destination . All product was unloaded and inspected. Product did not meet Walmart Standards therefore driver was told inspecting receiver was going to unload and keep all the product. Broker told our driver he was subject to stay on site and wait Tuesday evening to the following day for product to be repackage on Wednesday and re-delivery appointment had to be reschedule for Some time Thursday evening . Broker was only willing to pay 300.00 for re-routing/detention of 3 days and re-delivery. We were penalized $500.00 for not completing the load according to Greg Cordle First Call Logistics Standards :(."
"Rude people. When calling to discuss a short pay issue, the lady was rude and hung up on me. We will NOT do business with these people again. Short paid us for not answering the phone when we were sleeping after driving at night and unloading early morning. But I guess drivers shouldn't sleep. They dont care that sleeper berth means OFF DUTY! They also told us they can change the rate on the rate con whenever they want to and do not need to notify us. They are crooks!!! I would recommend NOT booking a load with these people. They need to learn some professionalism. Hanging up on people is high school behavior. Grow up First Call Log."
"I would give no stars if that was an option, but I have to give at least 1 to leave a review. I had the experience of dealing with Neal, who I was told was the owner (not sure if that's true or not). He was absolutely AWFUL! He yelled at me, told me I was trying to scam him, and then hung up on me. I felt he was very unprofessional and it definitely left a bad taste in my mouth. I will avoid doing business with First Call Logistics due to this experience. I will say that David and Chris were very friendly and I feel bad that they are working for someone like Neal. Good luck"
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