PetSmart,

4813 Fort Campbell Blvd, Hopkinsville, KY 42240, United States

"If I could give 0 stars, I would. I experienced racism and unprofessionalism. On top of it all, this is my first time at this PetSmart. My little Yorkie of 15 yrs has been going to PetSmart for yrs and this is the only location he and I have had an issue with. I came in rushing b/c I was w/i the grace period holding my 5 month old baby and an elder dog. She didnt greet me. I tried conversing, she was dry, didnt say anything. Just asked for her vaccine records. Didnt even look at me. My dog pooped, which is normal, she didnt try to offer any help as I was holding a 18lb 5 month old. So I had to kneel w/my baby to get the poop up. On top of that prior to me coming in, she tried to cancel my appt while I was w/i the grace period, outside in the parking lot getting my baby out the car seat. When it was time to take my dog back, he snapped at her b/c he is over protective of me and the baby, which is what I told her. I learned that from the other groomer who told us we'd have to walk out so my dog wouldnt see us so she could pick him up. So I informed her of that and I walked outside the gate. She said he snapped at her again, but I dont believe it. However, if he did, its b/c of her energy that dog's can definitely sense. My dog is a friendly little dog. I end up having to lay my baby on the counter to put my dogs leash back on. But the only thing she did do was open the door to let us out. I drove all the way from Oak Grove after driving 5 1/2 hours from Georgia to get my dog groomed. Just get denied and have to drive back. A waste of my time, gas and energy. I would've taken him to his regular groomer but they had no appts. This was the worst experience ever and I would never recommend this location to anyone. I dont even want to go into the store to shop. ALISHA found ever reason to not do her job. She is rude, not friendly and unprofessional. 0 stars!!!"

"Disgusting, unprofessional grooming services. Too much to name. My appts keep getting moved over 4 weeks or more. Last straw given a 8:00am appt. When I went told it is a 9:00am. Went at 9:00am told, they were trying to call to reschedule...why didn't they say that at 8:00am. Bunch of Liars..!!! WOULD NOT RECOMMEND TO USE GROOMIMG SERVICES!!!!!@@@@!!!!!@!"

"Great staff! Easy pickup for online orders. Would give a 5 but their grooming staff isn't that knowledgeable about grooming dogs a basic shave down they got you anything other than that they are not capable of doing but they will tell you they can."

"They were very helpful with the information I needed concerning grooming and training. Their toys and treats are top notch. Checkout is fast and easy. They also have charities they help. Really awesome place."

"Called ahead to see if they had cats (for a Christmas present for my daughter). They said they had 4. So I broke the news to my daughter that we were getting her one. They didn't have any at all. Daughter is now in tears. I won't have anything to do with this store."