Roadrunner Transportation Systems

"Not a legitimate company. They were running two days late picking up my car so I tried to cancel per their contracted cancellation policy and they refused to cancel. I disputed the transaction in an effort to stop them from picking it up. They picked it up anyway, essentially stealing it, before I could get a hold of the person who was releasing it to them. They then demanded cash to give it back to me. They are basically common thieves."

"Same experience as others, late service, little or no contact from the company to arrange deliveries. No communication within their own company to relay critical customer information and blaming others for their own faults."

"Here it is the 21st and my package was suppost to be delivered on the 14th. It reached louisville on the 16th and been sitting since, finally got ahold of customer service and they said it has to go to another place closer before its scheduled to be delivered. They have no other place closer unless they are sending it to another company to deliver it, but their company is only 39 miles away. I would never use this company for any delivery service"

"I paid a lot of money to have a couch and love seat delivered from North Carolina to Kentucky, the furniture was to be delivered in 4-7 business days. I was given tracking information and it was to be delivered today 5/27/20, the last day for delivery, and they call me at 1:30 in the afternoon to set up delivery tomorrow. I am disabled and my husband had arranged for help this evening with this furniture as it weighs over 500lbs. Upon calling the company they refused to work with me at all, I suppose it’s “normal” for a company to stop working at 1:30 in the afternoon, even when the delivery is literally 25 miles down the road on the interstate. This company does not care at all about customer service, prayerfully, our items will be delivered tomorrow and it’s not damaged, because every review I’ve read says their items were damaged. I will update my review tomorrow, as of now I would never recommend this company for anything at all! As promised, I am finishing my review today, May 28th. I was promised a delivery time between 10-12, the driver finally showed up at 1:40. The driver was in his 20’s and might have weighed 130lbs, he could t budge the couch or the loveseat on the truck so my husband had to get in the truck and help him, luckily my husband took off work just for the delivery. It took them a while to get the first piece off the truck and the leather couch was ripped in numerous places. Once we got that in the house, it took them a while to get the loveseat off the truck, and you guessed it, it was ripped as well. Pictures were taken and luckily the manufacturer is sending someone out for the damages, but it was solely caused by the freight company, the boxes the items came in were completely damaged and dilapidated. I would never ever in a million years have this company touch anything I paid for again, EVER! If my husband had been hurt today while moving these items for 2 hours they would’ve had a lawsuit in their hands, there’s no way that driver could’ve delivered either item alone."

"I do not understand this company. One day a shipment is perfectly fine the next it needs to be crated and it can't be sent. All other shipping companies contacted had no issue. Won't recommend if your shipping anything."