Transit Authority-Central Ky

"TACT is great. They have never let me down on picking me up. All of the drivers are exceptionally nice and very helpful. The operators on telephone are so very kind and helpful also. I don't know what I would do without TACT. Their vehicles are also very clean . I thank them very much for all tgere services"

"They do not communicate. They do not care about clients. Apparently they hire people that have no clue about logistics. I have a special needs brother that started out getting picked up at 7:30. Now they show up any time after 6:00. The operator at the office hung up on me when I tried to get information. Someone needs to compete their contact!!"

"I have to say that Iris Smith is one of the nicest people I know. Every time I call, she is always pleasant and helpful. Transit Authority-Central Ky is very lucky to have her. She is always cheerful and brings up my spirits. A very caring and fantastic person."

"Poor driving skills abound. More often than should happen, I am passed by a TRACK vehicle exceeded 10+ mph over the limit on my way to work from Meade Co to Jefferson Co. 11/30/21 I, and 2 others were passed (3cars total) on highway 60 greater than 15 mph in a 55. Then, within a mile, the van, after tailgating a vehicle, passed two more on a solid no passing zone. I called the numbers provided on their website to allow them to make corrective actions, and no inboxes were set up or able to take voicemails. Moving to the area to care for the elderly in my family, I would never use them in that area. They have lived that long, just to have them be injured or worse by a careless driver"

"I have been repeatedly left waiting in Louisville for up to 3 hours after getting off work with no one contacting me or lying about arrival times over and over. People including me are repeatedly made late for work when we pay for a service. I pay $120/week for regular transportation to and from work that is regularly unreliable. The phone lines are always messed up. They never have enough drivers and you never know when the ride is coming. A few of the drivers are awesome but most of the staff have no people skills."