Abound Credit Union Dixie Highway, Louisville, KY 40272

"They can not change our bills (that I got by going through their ATM) unless you have an account with them. Something as simple as "I need two tens instead of a twenty" or the like you can not do here."

"Auto loan. Got the check found a car. Didn't have to deal with the car lot. The signing process is truly seamless. It took no time to sign and go."

"Worst bank, I’ve had them for 10 years and they get worse each year. All the incentives they offer , are to mask what a terrible, complicated place they are. THEY TRY TO CHARGE YOU FOR EVERYTHING, including using your debit card as debit will auto charge a $1 fee, I’ve had to change my statement preferences that I never set to begin with to avoid fees, they don’t notify you if you overdraft till they’ve really racked up the fees, and to pay off said fees you have to jump through 50 hoops. The app is always in repair, their payment & policies constantly change. You can barely get customer service on the phone. One week they’ll tell you one thing, the next week whatever they told you is no longer an option due to policy changes. *** Update *** I had a gentleman call me to apologize, he was very kind but I left this review as a definitive review. Every company is apologetic AFTER they screw you & you leave. Nice to know they want you back but most businesses don’t wanna lose business so in my opinion they should do better to begin with."

"My husband and I have accounts with this credit union. Both of our father’s were in the military. When I opened up my account. I worked with a very sweet, respectful, professional woman. However, my husband’s experience is turning into something more unpleasant and very unprofessional. The fact a comment was made that I’ve seen y’all every day this week is absolutely unacceptable and untrue for that matter. Is this really how you greet your new accounts/customers?! Also, learning that there’s a 5 day hold on all checks over 1,000 more like 7 days for us. (Weekends not included) The woman stated it’s because unsuccessful wire transfer. It was a lot of paperwork involved my husband was unfamiliar with and needed help completing by credit union etc. Our apologies for any inconvenience or confusion this may have caused your day. We are completely ok with waiting. Again, this should’ve been bought to our attention prior to opening account. Manager was able to call and verify any information regarding this transaction but refused. Thanks for all your help!"

"This bank is TERRIBLE. They claim on their site that retired military veterans are eligible for membership, but they have rejected my application for an account numerous times, not returned my calls, and been generally unresponsive."