Petco

"Rachel is hands down the best!!! She was able to help up so much, where petsmart had half the knowledge between several people. We have affectionetly named one of thie fish Nemo, and he is doing wonderful. We will be back to see our favorite fish and reptile expert in the near future for sure!!! Thank you again, for saving our new family members!"

"The only reason i gave 4 stars is because of price. I totally understand that everything's going up these days but guys, I'm poor and i just can't spend more than i have. I adore my kids (kitties) and they can have anything they want (which really ends up being a cardboard box) but I'm definitely on a budget in there. The people are very helpful, which you know I appreciate. One more thing in the pet dept., THEY HAVE EVERYTHING you could want for your pet. And I mean..EV-ERY-THING! I love them."

"This used to be a great place until a couple lazy employees were hired (that I somehow keep coming in contact with). I just spent 10 minutes waiting in-line, with over $100 worth of merchandise, as some lady returned a bag of Amazon items. I realize it is challenging to understand basic customer service but the least he could have done was ACKNOWLEDGE ME in any way OR called someone to help. TEN. MINUTES. So I emptied my 2 bags full of food, litter, treats, litter deodorizer, etc on the floor and walked out. I do not do that often but WOW is this really Petco now?! I’ll be ordering online and having it shipped from now on. Thank you for a hassled, unpleasant experience. Sincerely, Over a decade-long customer."

"Shannon at the Townfair store was most helpful with suggestions and recommendations for our things we should have for our new puppy. She was knowledgeable with all the different brands of dog foods and we purchased exactly the right products. She is far and away the most helpful and knowledgeable associate of any pet store we’ve shopped. Thank you Shannon."

"29 gallon Aqueon gallon tank I purchased tonight has a large crack and hole in the bottom corner. When it was on display, it was holding a 10 gallon tank inside, so couldn't see the bottom. As I also purchased two ten gallon Aqueon tanks in the same purchase, the staff just kept the 10 gallon inside and we never looked at the bottom. The man who checked my purchase was very helpful and helped me load the tanks into my car. I had no issues on way home, and two people carefully brought into house. That's when we saw the large crack and hole in the bottom corner. The tank says it has a 5 year warranty and to return to dealer if a problem. I called immediately, within 30 minutes of purchase and was told by a woman at the store that they have a strict policy to not take any tank returns and that it was my responsibility to inspect the tank thoroughly prior to purchase, and that there was no warranty. This is in contrast to the policy on returns that is listed on their website and the warranty sticker on the tank. This is very frustrating, I was so excited about finding this new pet store in my area."